Full-Time
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HOM Furniture
Compensation Overview
$16 - $18/hr
Sioux Falls, SD, USA
In Person
Category
 Customer Experience & Support (1) |
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Requirements
- Education: Must be working towards or have a high school diploma or GED.
- Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
- Communication: Must be able to communicate effectively both verbally and in writing.
- Reasonable accommodation will be made for those who require it.
Responsibilities
- Answering phones to either direct callers to the proper department or to answer any questions they may have.
- Finalizing orders, taking payments, and scheduling deliveries and pickups.
- Processing returns and processing initial paperwork for warranty claims.
- Making changes and cancellations to orders when appropriate.
- Updating customers on changes to their order status.
- Processing finance applications.
- The Customer Service Representative serves as a support for showroom Sales Consultants, assisting with questions and processing orders as needed.
- Processes sales for accessories and other small purchases.
- Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
- Other duties as assigned.
Desired Qualifications
- Six months of customer service experience preferred.