Business Office Manager

About Us

Healing Body and Mind.

NeuroPsychiatric Hospitals is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs. Our hospitals use an interdisciplinary, multi-specialty approach that delivers high-quality, patient-centered care when it’s needed most.

With locations in Indiana, Michigan, Texas, and Arizona, we’re expanding access to our unique model of care across the United States. Join us and be part of a team dedicated to making a lasting difference in the lives of patients and families every day

Overview

The Business Office Manager is supervised by the Chief Financial officer with the responsibility to develop the Business Office department in a manner that enables the hospital to achieve its cash collection and accounts receivable goals through management of the business office staff and related functions, including billing, and collection/follow-up.

Benefits of joining NPH

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Responsibilities

• Directs inpatient collection efforts to meet organization and business office goals and objectives.
• Ensures appropriate in-house amounts due from clients are collected prior to discharge.
• Establishes and monitors collector goals and timetables.
• Provides client financial counseling as appropriate to resolve account problems including disputed amounts and credit balances.
• Maintains an effective exchange of account information between business office staff, other hospital departments and external agencies.
• Recommend benchmarks against which to measure the performance of the business office operations.
• Comply with local, state, and federal government reporting requirements.
• Maintains a system of controls over billing/collection transactions
• Maintains a documented system of billing/collection policies and procedures
• Manages cash collection; maintains journal and receipts accurately
• Ensure maximum reimbursement through measures including writing appeals on payment and billing issues and initiating retro reviews.
• Assures all adjustments are posted accurately and timely; maintains administrative adjustment logs and documentation.

Qualifications

Education: Associate's degree in Finance or Business Administration required. Alternatively, 5 to 10 years of relevant experience in a Business Office Manager role may be considered in lieu of an Associate's degree. 

Experience: 

• Minimum of 3 years of experience in hospital admitting, billing, and collections required.

• Previous leadership or supervisory experience preferred. 

• Must demonstrate expertise in analysis, decision making, autonym, time management, oral and written communication, and computer use.
• Good communication and organization and interpersonal skills.
• Resolve and reconcile traditional Medicare claims through the DDE system.
• Good assessment skills and understanding of the insurance and managed care arenas.
• Ability to function independently.
• Able to communicate the hospital objectives and goals to outside individuals and referral sources.