Client Intake Specialist
Confirmed live in the last 24 hours
The Matian Firm

201-500 employees

California's Leading Criminal Defense, Immigration, Personal Injury.
Company Overview
The Matian Firm, APC, also known is a premier law firm headquartered in the heart of Los Angeles and supplemented by our companion branches in San Jose, Ontario, and Fresno. While our primary service arenas are criminal defense and immigration, our experienced and dedicated cadre of attorneys has roots in many diverse fields of law. Our professional reputation is as zealous advocates. Our clients know us as caring, concerned and committed to compassionately ushering them through the complexities of the legal system. We employ an abundant support staff that aids our lawyers in the field while assuring that every call to the office is answered and every client concern addressed. Despite this binding commitment to superior legal work supported by excellent customer service offered at a competitive price, our offices are filled with energy and verve.
Los Angeles, CA, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
  • Bilingual (English/Spanish) with full proficiency
  • Minimum 3 years of sales experience required, customer service experience a major plus
  • Strong background with performance-based metrics
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Strong attention to detail
  • Proven track record to meet goals and deadlines
  • Must be able to work weekends
  • Screen telephone calls before scheduling an attorney-client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
  • Immediately contact every potential client and establish relationship with client
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Collaborate with our attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Follow instructions from the supervising attorney and perform accordingly
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)