Staff – Vendor Performance Manager

Overview: This role is responsible for overseeing and managing relationships with third-party vendors, ensuring they meet or exceed agreed-upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role requires analytical expertise, strong communication skills, and a results-driven mindset to ensure optimal vendor performance that aligns with the organisation’s strategic objectives.

Key Responsibilities:

• Vendor Performance Management:
   
  • Monitor and evaluate vendor performance against established KPIs and SLAs
  • Analyse data and metrics to identify trends, gaps, and areas for improvement
  • Conduct regular performance reviews and provide actionable feedback to vendors
     
• Contract Compliance:
   
  • Ensure vendors comply with contractual obligations, including delivery timelines, quality standards and service commitments
  • Identify and address any deviations from contract terms in a timely manner
     
• Relationship Management:
  • Build and maintain strong relationships with vendors to foster collaboration and alignment with company goals
  • Serve as the primary point of contact for escalations and issue resolution
  • Facilitate communication between internal stakeholders and vendors to ensure alignment on expectations

• Risk Management:
   
  • Proactively identify and mitigate risks related to vendor performance or compliance issues
  • Develop and implement risk management strategies and contingency plans
  • Ensure vendors adhere to company standards and ethical practices
     
• Reporting and Documentation:
   
  • Prepare detailed reports and dashboards on vendor performance for internal stakeholders and leadership
  • Maintain up-to-date records of vendor evaluations, contracts, and performance reviews
     
• Cross Functional Collaboration:
   
  • Work closely with procurement, operations, and other departments to ensure vendors are aligned with organisational needs
  • Provide input during vendor selection processes to ensure alignment with performance standards

Qualifications:

• Experience:
  • Minimum of 5-7 years of experience in vendor management, procurement, or supply chain management, with at least 2 years in a senior or lead role
  • Experience of working with multiple stakeholders across multiple geographies and functional specialisms

• Skills:
  • Strong analytical and problem-solving abilities
  • Experience with process improvement methodologies such as Lean or Six Sigma
  • Familiarity with SLA and KPI frameworks, with a demonstrated ability to monitor and enforce them effectively
  • Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
  • Excellent contract management skills
  • Proficiency in vendor management software and procurement tools
  • Exceptional communication and interpersonal skills
  • Knowledge of industry best practices and regulatory requirements
  • Broad understanding of current technologies
  • Highly proficient reporting and presenting of data to senior management

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