Manager – Rider and Teleoperations
Confirmed live in the last 24 hours
San Carlos, CA, USA
Experience Level
  • 7+ years of innovative management experience in leading customer operations, technical product operations or customer service development
  • Demonstrated ability to develop diverse and exceptional teams from scratch
  • Demonstrated ability to define, streamline, and mature operations over time
  • Prior experience developing and using data and metrics to support strategic decision-making
  • Demonstrated ability to concisely and effectively communicate at all levels of an organization
  • Superior people and stakeholder management skills
  • BA/BS in management, business or associated degree
  • Building and leading an awesome team of Teleoperations and RiderOps Managers and Specialists, with empathy and expertise
  • Design and iterate strategic vision for RiderOps and TeleOps collaborative operating model at scale, leveraging past experience to serve as a subject matter expert and ensuring roadmap aligns with company long-term goals
  • Serve as an advocate with strong credibility and influence in the organization, building relationships with cross-functional leaders (e.g PM, ProdMgt, & SW) and prioritizing / appropriately scoping new tasks
  • Manage long-term planning and budgeting, including resourcing needs
  • Providing effective prioritization and delegation, working closely with the Director and other leadership, to proactively identify risks and mitigation strategies to de-risk and accelerate goals
  • Building strong relationships with executives and other key stakeholders to provide an understanding of the current state of Rider and Tele Operations and forecast availability of resources
  • Working effectively in the gray space; bringing clarity to uncertainty, to enable tactical and strategic decision making

1,001-5,000 employees

Self driving car robotics company
Company Overview
Zoox is reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. The company is building the infrastructure for self-driving cars.
  • Health Insurance
  • Maternity & Paternity Leave
  • Vacation & Paid Time Off
  • Sick Days
  • Free Lunch or Snacks
  • Employee Assitance Program
Company Core Values
  • We're doing one thing that will change everything.
  • It's bigger than any of us.
  • One Zoox, one crew.
  • Every day is a milestone.