Product Specialist
Financial Services, French Speaking
Posted on 10/26/2023
INACTIVE
AlphaSense

1,001-5,000 employees

AI-based market intelligence and search platform
Company Overview
AlphaSense stands out as a leading market intelligence and search platform, leveraging AI-based technology to deliver comprehensive insights from a vast array of public and private content, aiding professionals in making informed business decisions. The company's commitment to customer service is evident in their prompt response times, offering assistance within 20 minutes to set up trials. With a global presence and a team of over 1,000 employees, AlphaSense's competitive advantage lies in its ability to provide a single, searchable platform for tracking companies, topics, and industries, enabling users to keep pace with the dynamic market.
AI & Machine Learning
Data & Analytics
Financial Services

Company Stage

Series E

Total Funding

$770M

Founded

2011

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

15%

1 year growth

42%

2 year growth

87%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
CategoriesNew
Sales & Account Management
Requirements
  • Fluent speaker in both French and English - this role will be supporting our Sales team who mainly sell to the French market
  • An intelligent, articulate, consultative and confident client facing professional
  • You possess a high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
  • You have an innate ability to distill and explain complex issues in simple terms
  • Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture
  • You have a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
  • You are an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
  • You have effective time management and task prioritization when under pressure
  • You have the ability and interest to work autonomously, and for a small fast-growing company. Someone can genuinely "make the role their own", so looking for highly motivated proactive individuals who make things happen, and want to play a large role in the company's success
Responsibilities
  • Customer health: The team works hand in hand with account management, speaking with and visiting users to provide training, customizations and product consultations
  • Growth Initiatives: Assist sales in product pitches and demos. The team also runs trial training calls, making the ability to overcome common objectives and communicate our value proposition essential to success
  • Customer Support: Product specialists field support calls, emails, and chats, locally resolving as much as possible. They will port tickets out to appropriate teams when needed, and will retain their position as the customer's point person through resolution
  • Content generation: Product specialists identify content that our customers are likely to care about, and package it for distribution by sales and account management. This content should come in the form of timely searches/trends in the market that can be used for demos or email distribution
  • Product Direction: Because of our product specialists' deep understanding of both our product and customers, they are in a position to field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management)
  • The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us