Client Service Account Director
Dining
Posted on 2/10/2023
INACTIVE
Bounteous

501-1,000 employees

Co-creates transformative digital experiences with brands
Company Overview
Bounteous is a company that excels in creating transformative digital experiences, partnering with ambitious brands worldwide. Their competitive advantage lies in their strategic investment in four pillars: Data, Tech, Talent, and Methods, which allows them to move at the speed of the customer and drive growth. Their commitment to these pillars, coupled with their industry leadership in digital advancement, makes Bounteous an exciting and dynamic place to work.
Consulting

Company Stage

Private

Total Funding

N/A

Founded

2003

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-7%
Locations
Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Must be legally eligible to work in Canada
Responsibilities
  • Manage and maturate client relationships, acting as liaison between Bounteous and the client
  • Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client's business model
  • Intimately understand the client objectives and brand
  • Develop and maintain effective key client relationships
  • Articulate and hold the full-range of client leaders' concerns and acts as a client partner
  • Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
  • Facilitate and execute proper customer contracts and agreements
  • Assure proper collections by review and reconciliation
  • Develop, coordinate, and implement strategic digital initiatives
  • Benchmark state-of-the-art practices and influence profit and service improvements
  • Direct the client and team towards the best solutions
  • Understand the scope of programs as defined by the business requirements and budget process
  • Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
  • Develop and prepare client scorecards and dashboards to show high-level results and trends
  • Provide clients with reporting, analytics, and consultation that is relevant and actionable
  • Assist in pitch, closing, and negotiating contracts
  • Add and/or expand business each quarter
Desired Qualifications
  • BA/BS degree or equivalent consulting agency experience preferred
  • 7+ years of client service, digital media, digital/analytics sales, or account management experience
  • Excellent verbal and written communication skills
  • Excellent listening, presentation skills, negotiation skills preferred
  • Ability to manage multiple projects and attention to detail a must
  • Deliver client focused solutions based off client goals
  • Quick Service Restaurant experience is preferred