Full-Time

Senior Manager

Confirmed live in the last 24 hours

Justworks

1,001-5,000 employees

Simplifies payroll, benefits, and HR for small businesses

Data & Analytics

Senior

New York, NY, USA

Required Skills

Kubernetes

Agile

MySQL

Digital Ocean

Apache Kafka

Postgres

Docker

Elasticsearch

Redis

Development Operations (DevOps)

Requirements

7+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure
5+ years of experience in managing DevOps or SRE engineers
Experience hiring top talent, building diverse and inclusive teams, foster a culture of a healthy work environment that is both supportive and challenging
Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)
Built tooling to improve the reliability of systems, automated remediation of issues, or improve scalability
Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
Experience delivering software designed for high concurrency, scalability, or availability
Experience with containers and container orchestration tools (Docker, ECS, and Kubernetes)
Experience with Kafka, MySQL, PostgreSQL, Elasticsearch, and/or Redis

Responsibilities

Lead a team of SRE professionals responsible for maintaining and executing technology programs to improve overall systems and services stability, availability, performance, and service monitoring across all of our platforms
Design and implement innovative solutions that improve software development velocity, infrastructure resiliency, security, and data availability
Recommend and facilitate implementation of infrastructure enhancements as required to maintain the performance of systems in response to business growth
Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate KPIs
Lead cross-functionally with other teams to surface common pain points, architect solutions, establish conventions and evangelize application development and operations best practices
Partner with internal stakeholders to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols
Build relationships with peers and stakeholders to foster cross-functional/team/department collaboration
Manage and oversee proactive reviews and audits of production systems, issue triage and follow up
Manage, scale, and grow a team of SRE professionals by setting performance goals and measuring deliverables to help recruit, source, interview and hire across the entire engineering team
Cultivate team culture based on Justworks’ core values while growing, mentoring, and developing a team of talented SREs
Provide guidance (both technical and non-technical) and support growth in SREs on the team and engineers across other teams
Ensure accountability and drive engagement by creating an environment where people are motivated to do their best to help the team meet commitments and achieve goals/objectives
Empower the engineering team to achieve a high level of technical productivity, reliability, and simplicity
Create robust technical solutions for complex business challenges and improve team delivery through Agile practices; help define and communicate technical standards and best practices
Enhance our testing, monitoring and continuous deployment infrastructure
Perform other related duties as assigned

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

*Please note: this is a role for Justworks the PEO, and will not be reporting into the Labs entity.*

Who You Are

Justworks is looking for a highly talented and innovative Senior Manager to lead our Site Reliability Engineering (SRE) team. As a Senior Manager, you will be responsible for maintaining and executing technology programs to improve overall systems and services stability, availability, performance, service monitoring across all of our platforms as well as leading a team of SREs. The Senior Manager of SRE is a hands-on technical role and requires a thorough understanding of all components of a modern web application stack, including front-end, back-end, database, networking, and systems-level knowledge. The ideal candidate will bring forward innovative and creative ideas around performance, security, software, and system design in order to help us build and roll out technology solutions for our platform.

This role will report to the Director, Infrastructure, whom you will partner with on developing long-term strategies for the team.

What You Will Work On

Lead a team of SRE professionals responsible for maintaining and executing technology programs to improve overall systems and services stability, availability, performance, and service monitoring across all of our platforms
Design and implement innovative solutions that improve software development velocity, infrastructure resiliency, security, and data availability
Recommend and facilitate implementation of infrastructure enhancements as required to maintain the performance of systems in response to business growth
Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate KPIs
Lead cross-functionally with other teams to surface common pain points, architect solutions, establish conventions and evangelize application development and operations best practices
Partner with internal stakeholders to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols
Build relationships with peers and stakeholders to foster cross-functional/team/department collaboration
Manage and oversee proactive reviews and audits of production systems, issue triage and follow up
Manage, scale, and grow a team of SRE professionals by setting performance goals and measuring deliverables to help recruit, source, interview and hire across the entire engineering team
Cultivate team culture based on Justworks’ core values while growing, mentoring, and developing a team of talented SREs
Provide guidance (both technical and non-technical) and support growth in SREs on the team and engineers across other teams
Ensure accountability and drive engagement by creating an environment where people are motivated to do their best to help the team meet commitments and achieve goals/objectives
Empower the engineering team to achieve a high level of technical productivity, reliability, and simplicity
Create robust technical solutions for complex business challenges and improve team delivery through Agile practices; help define and communicate technical standards and best practices
Enhance our testing, monitoring and continuous deployment infrastructure
Perform other related duties as assigned

Qualifications

7+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure
5+ years of experience in managing DevOps or SRE engineers
Experience hiring top talent, building diverse and inclusive teams, foster a culture of a healthy work environment that is both supportive and challenging
Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)Built tooling to improve the reliability of systems, automated remediation of issues, or improve scalability
Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
Experience delivering software designed for high concurrency, scalability, or availability
Experience with containers and container orchestration tools (Docker, ECS, and Kubernetes)
Experience with Kafka, MySQL, PostgreSQL, Elasticsearch, and/or Redis

How You Will Do Your Work

As a Senior Manager, Site Reliability Engineering how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it’s working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In Addition, all Justworkers focus on aligning their behaviors to our core values known as Cogis. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

Justworks

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Website

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Justworks offers a supportive and dynamic work environment ideal for those passionate about providing innovative human resource solutions. As a company that simplifies complex payroll, benefits, and HR management tasks for small businesses, it ensures its employees are equipped with industry-leading tools and support. Working here means being at the forefront of merging technology with essential HR services, making a tangible difference in operational efficiencies for clients across various sectors.

Company Stage

M&A

Total Funding

$160M

Headquarters

New York, New York

Founded

2012

Growth & Insights

Headcount

6 month growth

↑ 12%

1 year growth

↑ 20%

2 year growth

↑ 64%

Benefits

Health - Believe in our vision. Medical and dental, too. Get support for your mental and financial health. Beta test new benefits and perks for our platform.

Workplace - Volunteer and get paid to give back. Take paid parental leave. Enjoy monthly team events that help turn coworkers into lifelong friends.

Wellness - Enjoy subsidized ClassPass memberships. Take advantage of regular yoga, meditation, and other wellness programming.

Perks - Be an owner, not an employee. Get time off whenever you need it. Take a sabbatical. Invest in your future financially and with professional learning and development opportunities.