Senior Manager
Site Reliability Engineering, Peo
Updated on 3/26/2024
Justworks

1,001-5,000 employees

Payroll and benefits facilities platform
Company Overview
Justworks’ mission is to help entrepreneurs and businesses grow with confidence. The company is building software for payroll, benefits, HR, and compliance.
Data & Analytics

Company Stage

N/A

Total Funding

$160M

Founded

2012

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

12%

1 year growth

24%

2 year growth

63%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Kubernetes
Agile
MySQL
Digital Ocean
Apache Kafka
Postgres
Docker
Elasticsearch
Redis
Development Operations (DevOps)
CategoriesNew
DevOps & Infrastructure
DevOps Engineering
Site Reliability Engineering
Cloud Engineering
Requirements
  • 7+ years of experience in DevOps, SRE, or related roles, with a focus on cloud-based infrastructure
  • 5+ years of experience in managing DevOps or SRE engineers
  • Experience hiring top talent, building diverse and inclusive teams, foster a culture of a healthy work environment that is both supportive and challenging
  • Knowledge of defining and monitoring system quality measures, including SLIs (Service-level Indicators), SLOs (Service-level Objectives), and Service-level Agreements (SLAs)
  • Built tooling to improve the reliability of systems, automated remediation of issues, or improve scalability
  • Hands-on experience collecting performance data, analyzing, troubleshooting, and tuning
  • Experience delivering software designed for high concurrency, scalability, or availability
  • Experience with containers and container orchestration tools (Docker, ECS, and Kubernetes)
  • Experience with Kafka, MySQL, PostgreSQL, Elasticsearch, and/or Redis
Responsibilities
  • Lead a team of SRE professionals responsible for maintaining and executing technology programs to improve overall systems and services stability, availability, performance, and service monitoring across all of our platforms
  • Design and implement innovative solutions that improve software development velocity, infrastructure resiliency, security, and data availability
  • Recommend and facilitate implementation of infrastructure enhancements as required to maintain the performance of systems in response to business growth
  • Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate KPIs
  • Lead cross-functionally with other teams to surface common pain points, architect solutions, establish conventions and evangelize application development and operations best practices
  • Partner with internal stakeholders to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols
  • Build relationships with peers and stakeholders to foster cross-functional/team/department collaboration
  • Manage and oversee proactive reviews and audits of production systems, issue triage and follow up
  • Manage, scale, and grow a team of SRE professionals by setting performance goals and measuring deliverables to help recruit, source, interview and hire across the entire engineering team
  • Cultivate team culture based on Justworks’ core values while growing, mentoring, and developing a team of talented SREs
  • Provide guidance (both technical and non-technical) and support growth in SREs on the team and engineers across other teams
  • Ensure accountability and drive engagement by creating an environment where people are motivated to do their best to help the team meet commitments and achieve goals/objectives
  • Empower the engineering team to achieve a high level of technical productivity, reliability, and simplicity
  • Create robust technical solutions for complex business challenges and improve team delivery through Agile practices; help define and communicate technical standards and best practices
  • Enhance our testing, monitoring and continuous deployment infrastructure
  • Perform other related duties as assigned