Support Analyst
Integration & Deployment Management
Posted on 3/30/2023
Locations
Montreal, QC, Canada • London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Bash
Confluence
JIRA
Git
Linux/Unix
Management
MySQL
Postgres
SQL
Python
TCP/IP
Requirements
- Bachelor's Degree in Computer Science, Engineering, or related subject
- 3+ years of relevant experience
- Strong verbal and written communication
- Good understanding of software/hardware concepts, software development life cycle and processes around them
- Proficient in Linux OS
- Proficiency with Bash and any scripting language such as Python
- Experience in SQL (PostgreSQL, MySQL, MS SQL)
- Experience with the Atlassian stack (JIRA, Service Desk, Confluence, Bitbucket, Bamboo)
- Working knowledge of one or more financial products such as Cash Equities, Bonds, Derivatives, Currencies, Commodities, FX
- Working knowledge of Change Management Process
Responsibilities
- Act as an integration specialist with the ability to assess impact and facilitate deployment of changes to any component into the production environment
- Project manage large scale firm wide roll outs of applications which are pre-tested functionally in a pilot mode
- Production pipe cleaning orders coordination and support to trading and operations
- Gatekeeping of production environment by constantly managing the decommissioning of legacy hardware and applications
- Orchestrating the schedule of inter dependent changes including coordination with external counterparties (brokers, trading venues)
- Review and approve technology changes as a member of Change Advisory Board
- Change impact assessment and ensure transparency to impacted parties
- Provide post release support for application changes by working with development teams
- Develop and document go live workflows and checklists
- Develop tools to automate repetitive tasks and streamline workflows
- Knowledge sharing of new trading flows with Trade Flow Support Team
Desired Qualifications
- ITIL know how or certification
- Knowledge of FIX Protocol
- Working knowledge of TCP, UDP networking protocols
- Experience working with data pipelines or microservices management platform