Broker Account Manager
Posted on 2/22/2023
Bright Health

1,001-5,000 employees

Affordable personalized health insurance
Company Overview
Bright Health's mission is to make healthcare right. They believe quality health insurance should be simple, personal, and affordable. So they design easy-to-understand plans with benefits you'll actually use. Benefit-packed plans and surprisingly low rates mean you can focus on staying happy and healthy.
Fresno, CA, USA
Experience Level
Desired Skills
Sales & Account Management
  • Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes
  • What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative
  • If you share our passion for changing healthcare so all people can live healthy, brighter lives - apply to join our team
  • Ability to build and foster strong working relationships resulting in positive interactions and increased membership
  • Maintain strong working knowledge of Medicare concepts, multiple plan benefit packages, including but not limited to eligibility requirements and enrollment procedures
  • Strong written and verbal communication skills with ability to present to a wide variety of audiences (brokers, seniors, PCP's)
  • Encourage Agencies to place business with Central Health Plan/Brand New Day and continuously work with them to meet enrollment objectives and deliverables
  • Ability to train brokers on plan benefits and provider network, using attention to detail
  • Manage time efficiently, prioritize workload and multi-task when required
  • Present self in a professional and positive demeanor when communicating with others
  • Ability to proactively identify potential issues or concerns and resolve or escalate quickly in order to mitigate risk
  • Possess generous enthusiasm and commitment to fulfilling job requirements and embracing continual process improvements
  • Bilingual skills are a huge plus
  • Minimum high school diploma or equivalent, Bachelor's degree preferred
  • Must have CA drivers license and insurance; 70% travelon the road (mileage reimbursed)
  • Minimum 5-year experience working in a Medicare Advantage program interacting with Agencies and brokers
  • Department of Insurance Life, Accident and Health license preferred but not required
  • Must have independent and reliable transportation to work at primary and satellite office locations or off-site broker locations and community/marketing events
  • Proficient with PC computer and Microsoft software products (Excel, Word, and PowerPoint)
  • Physical requirements: must occasionally lift and/or move up to 30 pounds
  • Manage relationship of all brokers/agents in territory. Identify and engage low producing brokers, certify new brokers, encourage high producing brokers
  • Meet with Medical Groups and attend our joint operations meetings to develop growth plans for territory
  • Organize and conduct annual and ongoing trainings for agencies and brokers
  • Coordinate activities, organize events and educate the community about Central Health Plan/Brand New Day for the purpose of aligning Agency and provider partners towards meeting mutual enrollment goals
  • Attend and be involved in industry related organizations to promote Central Health Plan/Brand New Day
  • Host broker trainings 3x week by both Zoom and in-person with brokers in the territory, general sessions or exclusive with local agencies
  • Secret shopping of brokers to ensure they are acting compliantly
  • Receive incoming and place outgoing broker calls
  • Reconcile Enrollments for agencies if asked to
  • Assist Broker Support with reconciling applications that are pending for brokers in the territory
  • Organize broker social outings: lunches, dinners, movies, bowling etc. (when safe to do so)
  • Organize Broker Lunch & Learns with the Medical Groups to promote awareness of our network with Brokers (when safe to do so)
  • Liaison between outside brokers and all internal departments such as Compliance, Member Services, Claims, Provider Data Management, Enrollment etc
  • Establish and maintain consistent and strong relationships with provider offices for enrollment opportunities
  • Represent Central Health Plan/Brand New Day Plans' network in a knowledgeable and respectful way
  • Assist with organizational and operational strategies to better service the brokers
  • Assist and coordinate special projects as assigned or directed
  • Hold Sales events in the community and at facilities to promote Brand New Day and Medical Group or Physician partners
  • If licensed with the CA Dept. of Insurance for Health- Allowed to do enrollments per month for Central Health Plan/Brand New Day plans for commission