Solutions Engineer @ OpenGov

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation’s state and local government, we’re transforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people’s lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America’s Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

About the Solutions Engineer role:

The Solutions Engineer works directly with Sales to serve as a trusted advisor to customers during the sales cycle ensuring that the OpenGov solutions will provide maximum value and benefit. You’ll be the product expert spearheading the technical evaluation, demonstrating business value, handling tough objections, and leading a successful product evaluation during sales cycles to gain new customers.

Solutions Engineer Responsibilities:

• Partner with sales teams to plan, prepare and execute on sales strategy

• Conduct technical discovery to uncover pain points and challenging business use cases.

• Create and deliver presentations and demonstrations that address the needs identified through discovery.

• Become the trusted advisor by demonstrating deep product knowledge and real world application to solve clients challenges and issues

• Build strong relationships and develop customer technical champions during the sales cycle.

• Provide technical support to lead generating marketing efforts such as trade shows, conferences and webinars

• Provide technical support to RFP/RFI responses

• Work closely with Professional Services teams to ensure a smooth transition of opportunities and stay current in deployment best practices.

• Collaborate with Product, Marketing, Service and other departments on field observations and customer feedback that impact product roadmap and competitiveness.

• Support the creation, build out and maintenance of shared team assets including knowledge base and demo sites

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience required

• 2-5+ years of experience as a Sales Engineer or similar customer-facing experience preferred.

• Previous experience selling or working in the Government or Public Sector is highly desirable

• Industry knowledge of public works best practices, including but not limited to Transportation, Facilities, Pavements, Water, Wastewater, Stormwater, Water/Wastewater Plant, Operations and Parks & Rec domain experience.

• GIS experience in governmental operations is preferred.

• Previous public works asset, management software experience highly desirable (Cartegraph, Cityworks, others) Planning, Permitting, Licensing and Zoning experience desirable.

• Extraordinary presentation skills, with the ability to establish trust across a range of technical and non-technical audiences.

• Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value

• Energy, impeccable integrity and personable demeanor.

• Up to 40% travel

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times’ 40 under 40 class of 2018!

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation’s cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We’re powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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