Full-Time

Lead Enterprise Support Software Engineer

Exostellar

Exostellar

11-50 employees

Cloud resource optimization and management platform

Data & Analytics
AI & Machine Learning

Senior

Remote in USA

Required Skills
Python
Go
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Science or a related field or equivalent experience.
  • 5+ years overall software development experience.
  • 5+ years of experience troubleshooting and identifying the root cause of issues in complex Enterprise-level applications in UNIX/Linux environments.
  • 3+ years of experience providing technical support for Enterprise-level applications in the cloud
  • Significant experience supporting containerized applications
  • Development Experience in languages like C, C++, Golang, Python, etc.
  • Strong written and verbal communication skills
  • Demonstrated skill and passion for problem solving and operational excellence
  • Ability to retain composure under stressful conditions
  • Growth mindset and a passion for learning
  • Ability to work effectively in a remote environment
Responsibilities
  • Provide front-line customer support to identify and troubleshoot issues with our products across the stack, from installation/environment issues to code-level bugs.
  • Work to help us build a customer-centric culture, becoming an advocate for our customers and identifying and working with others to reduce the friction that they experience
  • Work directly with customers and internal staff to report issues with a high degree of detail, facilitating reproducibility, further diagnostics, and resolution
  • Create and document workarounds for identified issues to keep customers operational
  • Read and understand complex application code and make code fixes to resolve support issues where possible
  • Use our packaging and CI/CD tools to produce builds for testing solutions
  • Develop tools, procedures, and documentation to help scale our support abilities
  • Stay up to date with our products, upcoming releases, and prepare to support them in customers’ production environments with excellence

Company Stage

Series A

Total Funding

$33.5M

Headquarters

Ithaca, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

6%

1 year growth

34%

2 year growth

34%