Full-Time
Assistant Site Manager
Mail and Print Services
IST Management
501-1,000 employees
Outsourced information lifecycle management services
Compensation Overview
$27/hr
Greenwich, CT, USA
In Person
 Administrative & Executive Assistance (1) |
|---|
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- Prior receptionist or relevant experience is preferred, and candidates must be proficient with computers, including Microsoft Office products.
- One year of experience supervising or managing similar operations is preferred, along with knowledge of supervisory techniques for managing, motivating, and training employees.
- A High School Diploma or GED is required.
- Candidates must maintain a professional appearance and demeanor and demonstrate a high level of professionalism.
- Candidates must have excellent verbal and written communication skills.
- Candidates must be able to work effectively individually or in a team environment and perform multiple functional tasks.
- Candidates must be able to meet the employer's attendance policy.
- Candidates must be able to lift up to 50 pounds with aid as needed and stand and walk for extended periods.
- Candidates must have reliable transportation to and from work.
- Candidates must be able to prepare reports and present information to customers.
- Candidates must demonstrate attention to detail and the ability to critically think through and resolve problems.
- Assist the Site Manager with overseeing Office Services and assist the on-site team with services provided.
- Coordinate activities for on-site staff.
- Prioritize work and deploy staff as required to ensure customer needs are met regarding on-time delivery of services and quality of work.
- Ensure all work standards are met consistently by site employees.
- Order supplies for the department.
- Maximize productivity through efficient use of standard operating procedures.
- Act as liaison to the client in the absence of the on-site manager.
- Manage, train, and coach employees and develop a work environment that promotes high motivation and customer satisfaction.
- Ensure the proper and safe use of all equipment used by employees.
- Greet visitors and employees upon arrival.
- Handle inquiries by phone, email, chat, and other channels and direct them accordingly.
- Manage identification badging and assist with access-control issues.
- Assist with client and employee parking, including daily stickers and parking permits.
- Escalate calls and requests as necessary.
- Manage meeting rooms for client occupancy.
- Manage meeting-room availability and scheduling through Exchange.
- Manage meal and coffee requests for client meetings.
- Manage milk and daily breakfast counts with the caterer.
- Prior receptionist or relevant experience.
- One year of experience supervising or managing similar operations.
IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1997
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Simplify's Take
What believers are saying
- IST’s 2026 blog shows active hiring, signaling continued service demand and expansion.
- New kiosks and smart lockers deepen campus mailroom deployments and raise switching costs.
- Managed Review and Virtual Support Center openings expand higher-margin legal and back-office services.
What critics are saying
- Labor-intensive outsourcing faces margin pressure if clients cut spending or renegotiate contracts in 2026.
- Brand confusion with unrelated IST entities obscures transparency, hiring signals, and investor diligence.
- A major data-handling failure in eDiscovery or records workflows would damage trust and contract renewals.
What makes IST Management unique
- IST bundles facilities management, mailrooms, records, and eDiscovery into one onsite operating layer.
- Its proprietary IST Suite sits on top of existing client environments, reducing implementation friction.
- Long-running university and legal-services relationships show sticky, operationally embedded service delivery.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off
Paid Holidays
401(k) Retirement Plan
Bonus Incentives
Pet Insurance
Company News
When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.
For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.
Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.
IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.
IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.