Trust & Safety Specialist, Background Check Compliance (Contract)
Posted on 5/5/2022
San Francisco, CA, USA
- 1-2 Years professional experience, ideally in a fast-paced setting in support or data entry
- Familiarity with MS Office, Google Suite or similar
- Familiarity with ZenDesk or similar (preferred)
- Ability to execute consistently with a high degree of accuracy and attention to details
- Operate with a high degree of confidentiality
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Strong, clear, and concise writing and communication skills with attention to detail, grammar, brand tone, and voice
- An eye for process optimization
- Evening and Holiday availability may be required
- Complete live transaction reviews with a detail-oriented approach
- Categorize user data based on pre-set qualitative criteria
- Proactively communicating emerging customer-facing or shopper-facing issues and concerns to internal and partner teams
- Implement and execute internal policy initiatives to ensure platform safety and integrity
- Execute on repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements
- Identify trends and anomalies in queue workflows
Grocery delivery app
Instacart's mission is to create a world where everyone has access to the food they love and more time to enjoy it together. The company operates a mobile app for the delivery and pick-up of groceries and household items.
- Go far together
- Grow the pie
- Roll up your sleeves
- Put it all on the table
- Serve generously
- Wellness Tailored to You - Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
- Family Building Benefits - No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active [email protected] community.
- Work From Home Stipend - We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
- Flexible Time Off - We all recharge differently. Take the time you need with our flexible time off policy.
- Learning & Development - Whether you’re just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
- Future Planning - We have you covered as you plan for your future. 401(k) matching in the U.S. and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
- Community Connection - Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
- Instacart Express Membership - We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.