Infrastructure Operations Manager

The Role 

We are seeking a highly qualified and talented technologist to join us as a member of our Infrastructure Operations team. The team is responsible for the administration and support of our global compute and storage landscape. You will be a self-starter with excellent communication skills, have confidence making critical decisions and work as part of a highly technical, global team.

What you’ll do

The Infrastructure Operations Manager will help support and expand the infrastructure environment at Schonfeld. You will take an active role in:

• Leading, motivating, and supporting a small and nimble team within a time-sensitive and demanding environment
  • including career development plans for direct reports and problem resolution
• Oversee Virtual, Physical Server and Storage needs on a BAU basis for internal and external users
• Manage data collection for the updating of metrics to achieve productivity targets
• Maintain constant communication with managers, staff, portfolio managers and vendors to ensure proper operations of the company’s IT server and storage platforms
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, prioritizing work as needed
• Providing level 2 systems support in a 24/7 environment
• Helping with the automation of system administration tasks
• Documenting processes and procedures for support staff
• Participating in a weekly on-call rotation for after-hours support
• Partner with cross-functional teams to improve proprietary tools and systems
• Oversee materials and inventory in our asset management tool (SNOW)
• Conduct budget reviews and report cost plans to upper management
• 2nd line support Handle Escalations from wider support teams
  • Proactively looking for potential issues – Start Of Day reporting
  • Service Continuity – Follow the Sun / Handovers
  • Gatekeepers for Production – Product Change Management Approver
• Act On Perf Metrics from systems using KPI’s
• Highlight and manage EOL assets for SSA
• Work closely with Cyber on Patching our production estate
• Capacity plan both technology and people
• Work with the department management on key KPI’s to track and report progress on

What you’ll bring

What you need:

• Proven track record and success in an Operations Management role
• Strong communication skills both verbal and written
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service, at times will need to be involved given team size
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications
• Deep knowledge of Linux, configuration management, storage technologies, networks and datacenter
• Clear organization, planning, scheduling of tasks with inward and out communication

We would love it if you had:

• Bachelor’s degree in operations management, business administration, or related field
• Strong IT skills, including some database development and/or excel reporting
• Multiple years of experience in financial services

Our Culture

The firm’s ethos is embedded in our people. ‘Talent is our strategy’ is our mantra and drives how we approach all initiatives at the firm. We believe our success is because of our people, so putting our talent above all else is our top priority.

Schonfeld strives to create an environment where our people can thrive. We foster a teamwork-oriented, collaborative environment where ideas at any level are encouraged and shared. The development and advancement of our talent is honed through interactions with each other, learning & educational offerings, and through opportunities to make impactful contributions.

At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. On a daily basis, our employees welcome diversity across identity, thought, people and views which serves as the foundation of our culture and success. You can learn more about our DEI initiatives here - Belonging @ Schonfeld.

Who we are

Schonfeld Strategic Advisors is a multi-manager platform that invests its capital with Internal and Partner portfolio managers, primarily on an exclusive or semi-exclusive basis, across four trading strategies; quantitative, fundamental equity, tactical trading and discretionary macro & fixed income. We have created a unique structure to provide global portfolio managers with autonomy, flexibility and support to best enable them to maximize the value of their businesses.

Over the last 30 years, Schonfeld has successfully capitalized on inefficiencies and opportunities within themarkets. We have developed and invested heavily in proprietary technology, infrastructure and risk analytics and continue to capitalize on new opportunities. In 2021 we launched our newest strategy, discretionary macro & fixed income as part of the continual growth of Schonfeld’s investible universe. Our portfolio exposure has expanded across the Americas, Europe and Asia as well as multiple asset classes and products.

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