Hybrid, United States

Code Climate is based in New York and was founded in 2011, by engineering leaders who were frustrated by decisions being made in the dark or by gut instinct. Code Climate envisions a world where technology leaders can drive business success through increased transparency, efficiency, and actionable data. Since the launch of our company, our automated code review tool, Quality, has helped over 100,000 developers improve their code bases. After nearly a decade, we launched our flagship product, Velocity. 

The Velocity Platform maximizes engineering impact for all levels at the engineering organization to gather data-driven visibility into teams’ capacity, delivery, quality, culture, and progress toward key goals. Velocity uses trusted and actionable insights to enable teams to drive change and predictably deliver business impact using a single platform.

Overview

The Value Insights Advisor is responsible for helping our customers leverage engineering insights to achieve their outcomes. You’ll partner with engineering leaders to identify areas of improvement, use their data to design experiments to improve their operations, and translate engineering insights into meaningful impact on their organization. You’ll combine your problem discovery/solution skills, business acumen, and knowledge of modern software development practices to prove the value and ROI of our program.

This role requires the ability to use software engineering data and customer development practices to design facilitated workshops, lean experiments, and change management strategies to guide our customers toward meaningful improvements in their engineering processes and culture. 

• Identify your customers’ target outcomes, leading indicators of progress, lagging indicators of success, and track progress throughout the relationship
• Be the expert, using product knowledge to align engineering insights with customer business goals
• Pair with the Account Manager to develop, maintain, and execute a joint success plan with our customers and design and maintain a strategic account plan.
• Support 15-20 enterprise accounts
• Solicit product feedback from users and customer stakeholders to our internal engineering team
• Identify engineering insights and deliver custom reports and recommendations tailored to each customer
• Lead customer engineering teams through a value cycle of recognizing areas for improvement, designing experiments, achieving results, and quantifying impact.
• Lead customer stakeholders through the cultural shift needed to adopt an insights-driven engineering mindset at scale 
• Instrumental client strategic partner for organizational improvement and best practices

As a member of our Advisory Services division, you will play a pivotal role in ensuring the success of our clients by leveraging your technical expertise and product knowledge.

Responsibilities:

Customer-Facing Product Expert:

• Serve as the primary customer-facing product expert, utilizing in-depth knowledge of our product to align engineering insights with the customer’s target business outcomes.

Collaboration with Account Manager:

• Partner with Account Managers to develop, maintain, and execute joint success plans, ensuring alignment with customer goals and objectives.

Outcome Identification and Tracking:

• Identify customers’ target outcomes, leading indicators of progress, and lagging indicators of success.
• Track progress throughout the customer relationship, providing proactive insights.

Strategic Account Planning:

• Collaborate with Account Managers to design and maintain strategic account plans, aligning them with customer and company objectives.

Enterprise Account Support:

• Simultaneously support 15-20 enterprise accounts on their Code Climate Velocity journey, ensuring a high level of customer satisfaction.

Feedback Collection:

• Solicit product feedback from users and customer stakeholders, providing valuable insights to our internal engineering team.

Professional Services Opportunities:

• Identify and scope opportunities for professional services to aid our customers in optimizing their use of our products.

Engineering Insights and Custom Reports:

• Identify engineering insights and deliver custom reports and recommendations tailored to the unique needs of each customer.

Value Cycle Leadership:

• Lead customer engineering teams through a value cycle, from recognizing areas for improvement to designing experiments, achieving results, and quantifying impact.

Cultural Shift Leadership:

• Lead customer stakeholders through the cultural shift needed to adopt an insights-driven engineering mindset at scale.

Strategic Guidance:

• Partner with customers’ senior technical leaders to discover opportunities for organizational improvement and provide guidance on industry best practices.

Required Experience/Skills

• 6+ years as a software engineering or product development consultant OR- 6+ years experience in a software development team as an engineer, product manager, or product designer
• Experience designing complex change management programs or digital transformation initiatives for large enterprises
• Deep understanding of SDLC, agile principles, modern software development philosophies, models such as VSM, SPACE, DORA, and the developer productivity space
• Experience translating technical outputs into meaningful business outcomes
• Experience discovering customer outcomes and communicating value delivery for different levels of customer leaders, from engineer managers to C-suite executives
• Highly curious with a demonstrated desire for continuous learning and improvement
• Experience designing and facilitating workshops, customer business reviews, and stakeholder check ins with internal and external senior leaders
• Experience with Git, different Git strategies and branching methods, project management tools such as Jira, and SQL
• Preferred: Experience with an enterprise selling model
• Preferred: Deep understanding of value drivers in recurring revenue business models
• Preferred: Knowledge of cloud technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure)

Compensation range: The annual starting salary for this position is between $150,000 - $230,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.