Associate – Sales and Customer Service

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit! As a Sales & Customer Service agent, you’ll become a trusted advisor in helping Canadians protect the things they care about.  

We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role. 

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit!

Your schedule:  

During the 3 month training period your schedule will be 35 hours/week:

• Monday to Friday from 9:00 a.m. to 5:00 p.m. during the first 2 months

• then Monday to Friday from 10:00 a.m. to 6:00 p.m. during the last month.   

• This training will be full time in Laval offices.

After training you'll have an evening schedule with 40 hours/week:

• Monday to Friday from 11:00 a.m. to 8:00 p.m., with one Saturday out of 4 in rotation.  

• As a bonus, all of your evening shifts will be enhanced with an evening premium. 

At belairdirect, you will benefit from a hybrid work model that will allow you to reconcile work and family and you will be based in our Laval office (600 Rue Lucien-Paiement).

Start date: January 26th, 2026.

What you'll do here:  

• Play a key role in ensuring the best possible protection of our customers' most valuable assets by advising them to make informed choices and answering their product questions and advising on next steps.   

• Analyze customer needs, promote products and services and propose innovative choices and solutions.  

• Guide auto and home customers on insurance solutions.  

• Contribute to the development and support of new initiatives.

What you bring to the table:  

• At least 1 year of experience in a similar role  

• A real team player, that can collaborate with colleagues on various projects, but also comfortable to work independently. 

• A natural communicator and understand how to listen and empathize with others.   

• You must speak French - Requires answering calls and providing service to a French-speaking clientele on a regular basis

• Customer-driven and eager to your developed advisory skills to help customers. 

• Ability to multi-task and stay cool under pressure.   

• Excellent computer skills and can juggle between different computer at the same time.  

• Willingness to complete the provincial exam to obtain your insurance license.   

• No Canadian work experience required however must be eligible to work in Canada.   

• Please note that this is an inbound call centre position, and we are looking for candidates who are comfortable with working evenings, Saturdays and occasional Statutory holidays. We are happy to offer a day-shift schedule after your first year in the role. 

In Quebec, our agents must pass their AMF certification to practice the profession. To be considered for our training course, you must meet one of the following requirements:  

• You have obtained a College Diploma, a Bachelor or a Master's degree; OR  

• You have obtained an Attestation of Collegial Studies in Damage Insurance; OR  

• You hold a Secondary Diploma AND have 3 years of full-time experience in the Canadian job market;  

• If your diplomas were obtained outside Canada, you will be asked for an equivalence of these diplomas.   

Don't worry, we'll guide you every step of the way! We will also ask you for supporting documents.  

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.