Site Reliability Engineering

In this role, you'll be joining our D&A Technical Service as Site Reliability Engineering (SRE) for Quant Technology Operations as a Senior Engineer, you will play a crucial role in ensuring the smooth and efficient operation of ingestion processing systems and cloud application & services. You will be responsible for and delivery of subsets of licensed data to each of our client bases using in-house software. This role also involves taking database backup/restore, application installation & configuration, system maintenance and troubleshooting, DB failover, cluster failover and DR failover, automation etc. Interacting with the software, monitoring the application process and logs, handling issues or escalating issues to the respective team. The role requires a detail-oriented person who can follow through on instructions, adapt as needed while working in a heavy multi-tasking and fast-paced.

Would be required to work on shifts according to the roster. Out of hours support, overnight and across weekends and bank holidays as well. Should be able to provide on-call support.

They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications.

Must be self-motivating with the ability to prioritize workload.

Key Responsibilities

Support of the LSEG Quants & Feeds application.

Support of a critical element of the Quant deliver.

• Work on various ingestion process, cloud applications, identify and resolve issues, ensuring feed delivery as per SLA and system availability.

• Resolve Incidents and Problems

  • Fix and resolve ingestion failures, raising issues to appropriate teams when vital.

  • Monitor ServiceNow for Incidents and Problems

  • Analyse problems and decide on suitable resolutions

  • Apply resolutions following the Quant Change Management procedure

  • Report status to relevant business and IT teams

  • Record progress of incident resolution in ServiceNow

  • Follow documented incident management procedures

• Bug fixes and enhancements to Quant applications and products

  • Collaborate with development teams to understand ingestion job requirements and optimize scheduling parameters for efficiency.

  • Develop and maintain job scheduling standards, procedures, and documentation to ensure consistency and alignment to standard processes.

  • Collaborate with infrastructure teams to prioritise and optimize system performance for ingestion processing workloads.

  • Stay on top of industry trends and advancements on technologies, recommending changes to improve system reliability and performance.

  • Design solutions for longer term fixes for bugs and minor functionality enhancement requests

  • Implement fixes

  • Update code repository with source code changes where necessary

  • Update relevant Confluence/ documentation with changes

  • Co-ordinate the Release process for new releases

  • Work to the ITIL standard following Quant policies

• Building and supporting environments

• Maintain working relationship with Customer Support, Compliance, Development, Quality, and proposition

• Should be willing to work on shift based 24x7 as per roster

• Out of hours support / On-call support

  • Be available for overnight support of production services to ensure successful completion of processing

  • Respond to overnight calls and deal with issues

  • Support weekend releases and maintenance work

• Consultancy

  • Provide consultancy during bug fixes, design and implementation

  • Act as subject matter experts for Quant applications

• Assist in project related work

  • Carry out requirements as defined by project team

• Quality check potential changes

  • Review development release packages prior to production deployment

  • Provide benefit of experience in the business area and application

PERSON SPECIFICATION

Education:

• Degree educated, preferably in a technical field

Required skills and experience:

• Excellent problem-solving and analytical skills

• Good communication skills

• Strong understanding of product development lifecycle and methodologies　

• Demonstrable experience of leading a Team or similar role, preferably in a financial services environment.

• Experience of deploying via Jenkins, Pipelining in Gitlab and running batches in Cloud and on-prem environments.

• Good knowledge of DevOps and its related Technologies: CI/CD, Jenkins, Python, Terraform

• Good Windows/Linux System Administration skills

• Excellent SQL skills (MS\Oracle SQL)

• Good Scripting skills (Shell scripting, Python)

• Hands-on in version control repository/Deployment (Ideally bitbucket, GitLab)

• Experience in Service Now

• Experience with Risk and Application/Development Teams.

• Bachelor's degree or equivalent experience in computer science, information technology, or related field.

• Work optimally under pressure in a fast-paced, dynamic environment.

• Good communication and interpersonal skills, to collaborate effectively with multi-disciplines.

• Willing to adopt Hybrid working mode and work in Bangalore Office

• Good to have ITIL or Azure/AWS certification

• Experience in Financial or an Investment Banking environment

• Knowledge of software life cycle

• Familiarity with financial products and financial terms

• Excellent analytical skills, Attention to Detail and problem-solving abilities.

• Solid technical background in the core technologies with several years of experience.

• Ability to communicate clearly and concisely to IT, business teams and to senior management

• Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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