Full-Time
Job Not Found
Updated on 9/10/2026
AMain Hobbies
No salary listed
Charlotte, NC, USA
In Person
Work is based in the Charlotte office and warehouse.
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Microsoft Office
Inventory Management
Word/Pages/Docs
Zendesk
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook
Requirements
- Previous experience in customer service, reception, or warehouse operations is preferred.
- Excellent verbal and written communication skills are required, including the ability to draft clear correspondence, explain details professionally, and follow standard operating procedures.
- Computer literacy and experience with email, internet navigation, Microsoft Office, Excel, Word, and Teams are required.
- Typing speed of at least 25 words per minute is required.
- Experience with Zendesk is highly preferred.
- Competence in basic business mathematics, including addition, subtraction, multiplication, division, fractions, decimals, and basic percentages, is required.
- The role requires attention to detail, multitasking ability, and a cooperative work ethic.
- The role requires frequent sitting, standing, walking, reaching, bending, stooping, kneeling, crouching, or crawling, with occasional climbing or balancing on ladders.
- Frequent use of hands and arms to handle, package, or sort inventory is required.
- Must be able to regularly lift and move up to 25 pounds.
- The role requires close and distance vision, the ability to focus, and the ability to distinguish colors for accurate physical inventory verification.
- Must be comfortable working in a mixed office and warehouse setting with moderate noise.
Responsibilities
- Greet and assist incoming office guests while presenting a professional and welcoming company image.
- Maintain a clean, organized reception area and assist with filing, labeling, and decorating the front desk area for holidays or company events.
- Take, fulfill, and distribute orders for walk-in customers and online pickup.
- Maintain communication with remote customer service staff and provide on-site support at the Charlotte facility.
- Locate, verify, and adjust physical inventory within the distribution center.
- Measure, weigh, and verify physical product details such as colors and parts descriptions.
- Update online product descriptions based on physical observations.
- Resolve inventory discrepancies and repackage items for sale.
- Contact shipping carriers to request service adjustments, tracking updates, or address changes.
- Monitor, organize, and prioritize customer inquiries in Zendesk, Microsoft Outlook, and Microsoft Teams.
- Read, analyze, and resolve customer issues through email, live chat, and phone calls in compliance with company policies.
- Input customer orders, investigate account issues, resolve product inquiries, and issue authorized refunds or credits.
- Pull, double-check, pack, and distribute customer orders within the warehouse to support same-day shipping goals.
- Receive, inspect, and process physical customer returns according to return merchandise authorization guidelines.
- Contact customers directly to resolve return discrepancies.
- Assist with warehouse quality control and packaging of in-house brand products.
- Participate in cross-departmental training swaps to develop a broad understanding of operations.
Desired Qualifications
- Knowledge of or interest in remote-control hobbies, including cars, helicopters, or planes.
- A welcoming personality and comfort engaging directly with members of the public.
- A confident and resourceful approach to solving problems as they arise.
- Ability to work as an active, supportive member of a cross-functional team.