Store Manager
Park Royal
Confirmed live in the last 24 hours
Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing
Company Overview
Every brand builds itself on a philosophy. It’s what defines them, shapes them, makes or breaks them. It’s what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you’re the person who’s most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we’ll always be there to help you find the perfect products and skincare routines.
Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

1994

Headquarters

Vancouver, Canada

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

14%
Locations
West Vancouver, BC, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Administrative & Executive Assistance
Executive Support
Specialized Administrative Roles
Requirements
  • 3-5 years managing in a retail environment.
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.
  • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback.
  • Strong record of accomplishment of developing retail staff careers.
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required.
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages
Responsibilities
  • Collaborate with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
  • Educate customers and staff on brand values and articulate the position on various initiatives
  • Increase product knowledge through constant learning and make informed product recommendations
  • Demonstrate strong business acumen and understanding of metrics and reports
  • Coach and develop the team in their careers by creating development plans and providing constructive feedback
  • Maintain a diverse team and create an inclusive environment by prioritizing DEIB training and initiatives
  • Prioritize shop compliance and ensure staff have completed training and are practicing company standards
  • Ensure the right products are in the store at the right times and manage ordering to minimize waste
  • Create and execute merchandising plans to improve KPIs and provide a consistent customer experience
  • Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated appropriately