Full-Time
Backwaiter
Updated on 9/3/2026
P.F. Chang's
5,001-10,000 employees
Casual-dining Asian cuisine with delivery
No salary listed
Lansing, MI, USA
In Person
 Food Service & Hospitality (1) |
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- No prior experience is required; training is provided.
- Applicants must be at least 18 years old.
- Applicants must possess or obtain a current Food Handler’s Card, where applicable.
- Applicants must be able to stand, reach, bend, balance, and repeatedly lift objects up to 30 pounds during a shift.
- Applicants must be able to multitask and work effectively in a fast-paced, team-oriented environment.
- Applicants must have strong communication skills and remain calm under pressure.
- Deliver food to guests efficiently and ensure all requests are met.
- Monitor the expo line, run trays of food for dine-in, and assist guests with questions.
- Clear and sanitize tables, seating, and floors according to restaurant standards.
- Retrieve and transport dirty dishes to the dishwashing station.
- Restock and clean service stations as needed.
- Operate kitchen equipment such as coffee machines, iced tea machines, and point-of-sale systems.
- Interact courteously with guests and notify managers of quality or service concerns.
- Follow company policies, dress code, and safety procedures.
- Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
- Support beverage preparation and responsible alcohol service when required.
P.F. Chang's is a casual-dining restaurant chain that serves Asian and Chinese cuisine. It operates through in-restaurant dining and online channels for delivery, takeout, and catering, with a rewards program, gift cards, and options for online ordering. The menu includes a variety of dishes, along with a curated selection of cocktails and an elevated wine list to complement meals. The company differentiates itself by offering a broad, globally available dining experience across multiple channels and markets, not just sit-down meals. Its goal is to provide a consistent, engaging dining experience at physical locations and through online services while building customer loyalty and expanding its reach in the U.S. and internationally.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Scottsdale, Arizona
Founded
1993
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Simplify's Take
What believers are saying
- July 2026 brought a marketing communications team after 200 million creator views.
- April 2026 Norman opened, while London Stratford opens September 2026.
- May 2026 Foodja partnership expands corporate catering into higher-value workplace orders.
What critics are saying
- Fashion Island closed August 2026 after 32 years, signaling weak unit economics.
- Employees reportedly learned the closure same day, hurting morale and employer brand.
- Negative sales history and executive churn threaten turnaround momentum if traffic softens again.
What makes P.F. Chang's unique
- Since 1993, P.F. Chang's built a recognizable pan-Asian brand across 23 countries.
- Its scratch-made wok cooking and theatrical dishes create a distinctive dine-in experience.
- The brand pairs restaurants with airport, international, catering, and delivery channels.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Sick Leave
Training Programs
Meal Benefits
Employee Referral Bonus
Employee Discounts
Paid Holidays
Paid Vacation
Flexible Work Hours
Company News
Pizza Hut officially has new owners. But can they restore it to its former glory? Sep 2 2026 Pizza News Pizza Hut has its first new owner since 1977. But can LongRange Capital rescue the once-mighty, now floundering pizza giant? On September 2, Yum! Brands announced the completion of the sale of Pizza Hut U.S. to LongRange Capital for about $1.5 billion. According to Yum! Brands, that figure is "subject to certain adjustments," and Yum! could receive an additional $75 million by 2030 based on the brand's future performance. The sale frees Yum! Brands to focus on its other well-known brands, like Taco Bell and KFC, while Pizza Hut's new owners work to turn around the chain's fortunes without "the immediate pressures of public markets," as Restaurant Dive puts it. PepsiCo purchased Pizza Hut in 1977 and quickly spun it off, along with Taco Bell and KFC, into a separate company, originally called Tricon Global Restaurants. In 2002, the company was renamed Yum! Brands. CEO Chris Turner said Yum! Brands "now moves forward as a more focused company with significant opportunities for growth around the world. Our unmatched digital capabilities and scale and our relentless focus on the future consumer, strengthening restaurant economics and leveraging Byte by Yum! will allow us to accelerate growth and deliver sustainable long-term value for our shareholders." That leaves LongRange Capital to pick up the pieces of a once-dominant brand that has had to shut down hundreds of unprofitable stores over the past two years. But in a research note emailed to Restaurant Dive in late June, Peter Saleh, an analyst with global financial services firm BTIG, warned that the new owners face some daunting odds. Private ownership of Pizza Hut could lead to "a more drastic turnaround effort, but the track record of similar deals isn't great," Saleh said. Saleh continued: "We've seen a succession of different leaders, turnaround efforts, closure activity and franchisee transfers at Pizza Hut over the last 20 years, and the brand is in roughly the same position and modestly smaller in the U.S. ($5.1 billion in system sales) than it was back then, so we struggle to identify something that hasn't been tried already." Eduardo Luz, formerly the president and CEO of P.F. Chang's, has been tapped as Pizza Hut's interim CEO. Naturally, he sounded a more optimistic note on Pizza Hut's prospects. "As a standalone business, we are now fully focused on Pizza Hut's guests, our franchisees and the teams who bring the brand to life every day," Luz said in a press release. "With LongRange's support and resources, we are well-positioned to invest in the brand and build on Pizza Hut's legacy as we enter this next chapter." Bob Berlin, founder and managing partner of LongRange Capital, noted that Pizza Hut "has a storied legacy and global footprint that represents a significant opportunity. We are committed to supporting our franchisees and making the right investments to help Pizza Hut deliver consistently great food and experiences for guests around the world, while executing the operational and digital initiatives that will drive sustainable growth."
P.F. Chang's(R) partners with Starlight Children's Foundation to deliver happiness and comfort to children through inaugural Spirit of the Zodiac campaign. Sep 02, 2026, 09:01 ET Year of the Fire Horse: Spirit of Strength aims to raise $500,000 through a campaign centered on Bao, a limited-edition horse plushie, alongside an original children's book SCOTTSDALE, Ariz., Sept. 2, 2026 /PRNewswire/ - P.F. Chang's(R) today announced the launch of Spirit of the Zodiac, a new annual giving initiative inspired by the Chinese zodiac and designed to bring each year's zodiac symbol to life through a unique charitable campaign. The inaugural campaign, Year of the Fire Horse: Spirit of Strength, will benefit Starlight Children's Foundation and support children and families during hospital stays. Serving more than 800 children's hospitals nationwide, Starlight Children's Foundation provides programs including toy deliveries, hospital gowns, gaming stations, and other experiences designed to bring comfort, connection, and moments of happiness to children during medical care. Inspired by the horse's strength, courage and resilience, the month-long Spirit of Strength campaign centers on Bao, P.F. Chang's limited-edition horse plushie, whose story will also be brought to life through an original children's book by author Jenny Liao and illustrator Adriane Tsai, expected to publish later this month. The digital story will follow Bao through themes of courage, kindness, comfort and hope, creating another way for children and families to connect with the campaign beyond the restaurant. From September 2 through September 30, Bao will be available for purchase for $10 through dine-in transactions at participating restaurants, while supplies last. For each Bao plushie purchased during the campaign, P.F. Chang's will donate an identical Bao plushie to Starlight Children's Foundation for distribution to children through its hospital network, up to a maximum of 20,000 donated plushies. Guests who purchase Bao or make an in-restaurant donation of $10 or more to Starlight at participating P.F. Chang's restaurants will receive an offer for a complimentary appetizer with the purchase of an entrée on a future dine-in visit, valid through October 31, 2026. Guests can also support Starlight by rounding up their checks or making a direct donation in restaurant. Together, these efforts aim to raise $500,000 in support of Starlight's work with children and families. "At P.F. Chang's, we believe in business with a purpose and creating meaningful moments that extend beyond the restaurant," said Jim Mazany, Chief Executive Officer of P.F. Chang's. "Spirit of the Zodiac gives us a new way to bring that commitment to life each year, beginning with the Year of the Fire Horse and our inaugural Spirit of Strength campaign. A symbol of strength and a gift of comfort, Bao is at the heart of this year's effort, and we're proud to partner with Starlight Children's Foundation to support children and families across the country." Guest donations made throughout the campaign will directly support Starlight Children's Foundation and its work to help children feel more comfortable, engaged and connected during medical care. One hundred percent of guest round-up donations will benefit Starlight, helping fund resources and hospital-based experiences designed to help children and families throughout their medical journeys. "We're grateful to partner with P.F. Chang's to support hospitalized kids and their families," said Adam Garone, CEO, Starlight Children's Foundation. "For kids facing serious illness, something as simple as a plush toy can provide a positive distraction, ease stress and anxiety and bring a sense of comfort to an unfamiliar experience. Together with P.F. Chang's, its guests and a little horse on a big mission, we're helping create meaningful moments of happiness for kids while bringing Starlight programs to hospitals across the country." The partnership will continue beyond the September campaign, with P.F. Chang's and Starlight coming together in early October for in-hospital catering and plush deliveries. These activations will bring P.F. Chang's and Starlight teams directly into hospitals, extending the partnership beyond the restaurant while bringing the campaign's spirit of giving to the communities Starlight serves. Through these deliveries, P.F. Chang's will continue its commitment to creating moments of happiness and connection during hospital stays. P.F. Chang's invites guests to participate in the inaugural Spirit of the Zodiac campaign by visiting participating restaurants to purchase Bao and support Starlight. For more information or to find a P.F. Chang's location near you, visit www.pfchangs.com/offers/spirit-of-the-zodiac. Please find photography HERE. Offer Terms: Bao is available for purchase through dine-in transactions at participating P.F. Chang's restaurants from September 2 through September 30, 2026, while supplies last. The $10 purchase price is retained by P.F. Chang's. For each Bao purchased during the campaign, P.F. Chang's will donate one Bao plushie to Starlight Children's Foundation for distribution through its hospital network, up to a maximum of 20,000 donated plushies. Guests who purchase Bao or make an in-restaurant donation of $10 or more to Starlight during the campaign will receive one offer for a complimentary eligible appetizer with the purchase of an eligible entrée on a subsequent dine-in visit. Offer expires October 31, 2026. Limit one offer per guest. Limit one offer redemption per check. Available in-restaurant only at participating P.F. Chang's locations (excluding Puerto Rico, airport, international, P.F. Chang's To Go(R) and Pagoda Asian Grill by P.F. Chang's(TM) locations). Not valid through third-party delivery services. Cannot be combined with other offers or discounts. Excludes tax and gratuity. No cash value. Additional restrictions may apply. Void where prohibited or restricted by law. ABOUT P.F. CHANG'S Founded in 1993 by Philip Chiang and Paul Fleming, P.F. Chang's is the first internationally recognized, multi-unit Asian culinary brand to honor and celebrate the 2,000-year-old tradition of wok cooking as the center of the guest experience. With roots in Chinese cuisines, today's menu invites discovery with unexpected flavor and hidden gems spanning all of Asia and honoring cultures and recipes from Japan, Korea, Thailand, and beyond. P.F. Chang's makes elevated dining accessible and affordable with shareable and personal portions and fan-favorite specials. Worldwide, P.F. Chang's operates over 300 restaurants in 23 countries and U.S. airport locations. For more news, visit pfchangs.com and follow @pfchangs on Facebook, Instagram, and TikTok. ABOUT STARLIGHT CHILDREN'S FOUNDATION Hospital stays can be lonely, stressful, and scary. That's why Starlight exists. Founded in 1982, Starlight Children's Foundation is a 501(c)3 organization that aims to deliver happiness to seriously ill children and their families through vital programs that impact millions of kids annually. Donor-funded and offered free of charge to hospitals and families, Starlight programs unleash the power of play, empowering kids with a renewed sense of optimism, resilience, and courage. Starlight is a top-rated charity committed to the equitable allocation of programs to its nationwide hospital network. Healing begins with happiness(TM). Learn more at starlight.org and follow Starlight on social media @starlightchildrensfoundation. SOURCE P.F. Chang's
A 32-year-old restaurant location has closed at this popular california shopping center. P.F. Chang's China Bistro permanently closed its Fashion Island shopping center outlet. Published Date: August 27, 2026, 6:54 AM EDT A longtime favorite American Chinese restaurant has closed its Newport Beach location. P.F. Chang's at Fashion Island shopping center served its final meal two days ago, after 32 years of service. The restaurant was popularly known for serving classic Asian-inspired dishes. Video Muted P.F. Chang's closes Fashion Island location. Founded in 1993, P.F. Chang's China Bistro is a global restaurant chain and offers a casual dining experience. The restaurant chain is a community favorite for serving American Chinese cuisine and other Asian-inspired dishes. Located at 1145 Newport Center Drive, the P.F. Chang's at Fashion Island in Newport Beach has permanently closed. The closure was first shared by Newport Beach real estate agent Jeff Butcher on Instagram. In the post, Butcher said the Fashion Island location had closed after more than three decades of operation. "Sadly, their wonderful employees only learned of the closing this morning," stated the post. The post stated that employees learned about the closure the same morning the restaurant shut down. He added, "Many new restaurants are coming to the area, so hopefully the PF Chang crew all land on their feet." According to a New York Post report, red and white 'permanently closed' signs were posted on the restaurant doors. About the popular chain. P.F. Chang's was founded by Paul Fleming and Philip Chang. In the last 32 years of service, the chain has spanned across 300 locations worldwide and has outlets in 20+ countries. The chain has plans to open a new restaurant location in Denver's International Airport. It built a strong following across the globe with its bold, wok-fired flavors that are inspired by traditional Asian culinary style. The closure came as a surprise to some local diners following the restaurant's 32 years at Fashion Island. The location had operated at Fashion Island for more than three decades. Love its content? Add WhatNow as a preferred source on Google to see more of its trusted coverage when you search. Be the first to know. From new restaurant openings to exciting retail launches and real estate insights, be the first to know what's happening in Orange County Saheba Khatun is a journalist and content writer with a strong academic background in English literature and a deep passion for storytelling. She has produced a wide range of work spanning news, features, and human-interest stories, often highlighting the voices and experiences of everyday people. Known for her people-focused, thoughtful, and relatable approach, Saheba aims to inform, inspire, and foster meaningful connections through her writing. With an eye for detail and a commitment to integrity, she believes in the power of words to spark dialogue, shift perspectives, and create lasting impact. Outside of her professional work, she enjoys exploring literature, culture, and community narratives, which continue to fuel her creative process and broaden her worldview.
P.F. Chang's to double up in London with Westfield Stratford City site. 25-Aug-2026 Last updated on 25-Aug-2026 at 09:10 GMT Nearly a decade after making its London debut, US-founded pan-Asian restaurant brand P.F. Chang's is preparing to open a second location in the capital. Set to launch next month, the restaurant will be located on the second floor of Westfield Stratford City, close to the food court. Spanning 464 sq m and seating 166 guests, it will feature indoor and patio dining areas, a bar and a contemporary design inspired by the brand's 'Asian culinary heritage'. The halal menu will include P.F. Chang's signature Mongolian beef, chicken lettuce wraps and Dynamite Shrimp. P.F. Chang's was founded by restaurateurs Philip Chiang and Paul Fleming, opening its first restaurant at Scottsdale Fashion Square in Scottsdale, Arizona, in 1993. The brand's name combines Fleming's initials with Chiang's surname. P.F. Chang's operates more than 215 restaurants in the US, including airport locations, alongside nearly 100 international sites across more than 23 countries, most of which are operated by franchise partners. The brand first arrived in the UK in 2017, opening its first European restaurant on Great Newport Street, close to Leicester Square in London's West End. "P.F. Chang's has built a passionate global following because we deliver something truly distinctive - bold, craveable food, incredible culinary energy and a level of hospitality that makes every visit feel special," says Jim Mazany, chief executive of P.F. Chang's. "There's tremendous momentum behind this brand, and Restaurant Group is excited to keep building on it in great cities around the world - from New York and Dubai to London. "Westfield Stratford City is an important next step in expanding our presence in the UK. East London is vibrant, diverse and full of energy, and that makes it a great fit for P.F. Chang's. We can't wait to open our doors, welcome the community and show both longtime fans and first-time guests what makes the P.F. Chang's experience so special." Arif Jivraj, chief executive of UK master franchisee Zaf Holdings, adds: "Westfield Stratford City is the perfect home for the next P.F. Chang's restaurant. "Londoners want bold flavours, high-quality food and good value, but they also want restaurants that feel relaxed, welcoming and suitable for every occasion. Its Stratford restaurant brings all of that together, with a halal menu and accessible prices in an environment where families, friends and shoppers can all feel at home. "P.F. Chang's is a brand many people already recognise from travelling, television and American pop culture. We are excited to bring that experience to east London."
P.F. Chang's promotes patrick Benson to director of marketing communications. P.F. Chang's has promoted Patrick Benson to director of marketing communications and created a marketing communications department. Jul 28, 2026 - 12:43 Jul 28, 2026 - 10:44 Benson will lead the newly established department, overseeing public relations, corporate communications, influencer strategy and social media. He will develop integrated communications strategies to strengthen P.F. Chang's reputation and support business objectives. Benson previously led P.F. Chang's social media, influencer marketing, paid social and community engagement strategies. Under his leadership, the brand generated more than 200 million video views through influencer content and millions in earned media value. Over the past year, P.F. Chang's worked with more than 100 creators, generating more than 200 million video views and $11 million in earned media value while helping drive one of the brand's strongest sales years to date. The brand's recent campaigns included Lunar New Year, Valentine's Day, Mother's Day and Summer in Tokyo. The campaigns featured partnerships with entertainment talent and generated media coverage, video views, guest engagement and sales performance. The new department formalizes P.F. Chang's integrated communications approach across social media, influencer marketing, public relations and other marketing activities. It will also support strategic partnerships and culinary storytelling. Before joining P.F. Chang's, Benson spent more than 15 years leading social and digital marketing for NBC, FOX, CBS and El Pollo Loco. He has developed award-winning campaigns for entertainment franchises and nationally recognized restaurant brands and has been recognized as one of Business Insider's Top 16 Influencer Executives, named to Nation's Restaurant News' 2024 Power List and honored on Brand Innovators' 40 Under 40 West Coast list.