SFDC UI/UX Specialist

Job Description

Job Title : SFDC UI/UX Specialist

Location : Los Angeles, CA

Duration : 12+ months

Job Description:

·Call Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applications

·Candidates must have worked on

·Defining requirements working with business users

·Creating wire frames and prototypes

·DESIGN the UI/UX for call center from scratch. This includes the below

·Defining business / user workflows

·Design UI / UX according to the needed workflows

·Design of data sharing mechanisms and escalation mechanisms

·Development of the UI/UX

·Integration with external systems

Project The CRM will have to:

·Integrate with the LA Care Phone system to help identify callers (Cisco)

·Store Contact, Case and Activity information related to all calls

·Perform Case management

·Integrate with internal and external data sources (web services, batch integration)

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.