About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
About the position:
Stellar Health is the industry leader in provider performance and changing behavior. The company is now embarking on a new journey into total cost of care management. To continue our mission to empower the provider, Stellar is offering care planning/navigation services for its ACO members. The Patient Care Lead will develop individual care plans for identified patients who have complex healthcare needs. Working in collaboration with internal and external resources, the Patient Care Lead will help their patient: 1) self manage their health 2) identify and remove barriers to proactive healthcare services and 3) establish and achieve self directed care goals. Reporting directly to the Chief Medical Officer, this individual will be critical to the Stellar ACO success.
As a Patient Care Lead, you will:
Help patient self manage their care
- Provide necessary information to understand and prevent diseases and to help patients manage health conditions (including chronic disease)
- Use motivational interviewing to assess patient needs and develop self care goals
- Provide health promotion and self-management training to increase patients’ self advocacy capabilities
- Create ongoing processes for patients and family/caregiver(s) to determine and request the level of care coordination support they desire at any given time
Identify and remove barriers to proactive healthcare services
- Educate patients and family/caregiver(s) about relevant community resources
- Serve as point of contact and facilitate meetings between members, family/caregiver(s), care team, payers, and community resources
- Increase continuity of care by managing relationships with primary care providers, ancillary services and community resources
- Follow up on health and social service encounters with individuals and families, in coordination with primary care providers and facility staff
- Advocate on behalf of patients with health care professionals
- Coordinate with hospital staff on discharge plans as necessary
- Coordinate transportation to services
Establish and achieve self directed care goals
- Create and promote adherence to a care plan, developed in coordination with the member, primary care provider, and family/caregiver(s)
- Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals
- Promote timely access to appropriate care and increase utilization of preventative care
- Monitor adherence to care plans, evaluate effectiveness, monitor member progress on time, and facilitate changes as needed
- Document and track individual and population level data
As a Patient Care Lead, you should have:
- Medical literacy and a minimum of 3 years experience in a medical setting (ie medical practice, healthcare provider, healthcare insurance company, etc)
- At least 2 years of experience doing healthcare planning for patients with more complex healthcare needs
- Effective computer skills, particularly Microsoft Office and G-Suite
- Familiarity with Population Health tools and navigating electronic medical records
- Bachelors degree required
- Excellent communication skills
- Demonstrated ability to motivate others and instill positive perspective
- Resourceful individual who can often solve problems independently
- Empathetic disposition
Pay:
At Stellar, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Stellar’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar’s bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
- The base salary range for the Patient Care Lead is $100,000-$120,000 and will be eligible for equity and an annual performance based bonus.
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.
- Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
- Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
- We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact [email protected]. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.
