Guest Experience Supervisor

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn & Suites Dubai Science Park is looking for a dedicated, service and team-oriented Guest Experience Supervisor to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought-after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

What is the job?

Working as a Guest Experience Supervisor, you will ensure all team members are trained and maintaining Holiday Inn’s brand service style and behavior; you will supervise the day-to-day team with the support of the Duty Manager and Front Office Manager. You’ll have ambition, talent, and some essential skills. We’re seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:

• Manages Check in and out for all hotel guest;
• Manages all transaction (Cash, Cheque and Electronic payment);
• Manages scheduling for front office, inventory management and assists with daily briefings;
• Participate in enrolling hotel guests into IHG rewards program  and assist with all inquiries;
• Handle and anticipate all hotel guests enquiries;
• Responsible for the creation of profile into the system for all hotel guest;
• Responsible for all other ad hoc duties.

What are we looking for?

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• Minimum 3 years call-centre or hotel operations experience within a 4/5 Star Hotel/Hospitality sector
• Minimum 2 years experience in supervisory role.
• Hospitality degree
• Advanced in writing and speaking English, other languages advantageous.
• Ability to lead and motivate team members
• Attention to detail and service orientation

What we offer 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.