Full-Time
Representative
Customer Service and Support, 1st Shift, Atlanta GA
APL Logistics
5,001-10,000 employees
Global supply chain design and logistics
Compensation Overview
$20.75/hr
Atlanta, GA, USA
In Person
 Customer Experience & Support (1) |
|---|
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- Minimum 3 years of relevant work
- Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.
- For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.
- Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and theirexpectations are met.
- Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
- Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
- Work collaboratively with cross-functional teams to achieve common goals and objectives.
- Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
- Maintain and build strong relationships with vendors and suppliers.
- Generate and analyze reports on order fulfillment metrics and identify areas for improvement.
- Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.
- Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.
APL Logistics designs and operates global supply chains to connect suppliers, vendors, and customers around the world. It provides end-to-end logistics services, including supply chain design, shipment consolidation, global freight forwarding, customs management, regional warehousing, and IT solutions that improve visibility and performance. The company differentiates itself through its large, global network, extensive warehouse space, and IT-enabled systems that give local experts across regions, enabling integrated, cost-efficient logistics. Its goal is to help businesses grow by delivering products globally with reliable, transparent, and affordable supply chain management.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Jacksonville, Florida
Founded
1977
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Simplify's Take
What believers are saying
- Amsterdam and Shanghai launches expand 2026 capacity for higher-value, integrated logistics work.
- KWE's FY2025 freight volumes rose, with air export up 5.8% and sea export up 1.5%.
- Middle East rerouting drives demand for APL's visibility tools, alternative routing, and premium services.
What critics are saying
- December 2025 Minooka closures cut 230 jobs, signaling customer loss or margin pressure.
- Padilla and Ramos employment cases in California and Illinois increase litigation and labor risk.
- KWE's FY2025 international logistics revenue fell 7.4%, tied to Europe slowdown and system disruption.
What makes APL Logistics unique
- April 8, 2026 Amsterdam hub adds semi-automated, multimodal EMEA fulfillment capacity.
- APL Logistics sells neutral order-management, customs, and purchase-order visibility across 180 locations.
- The Warehouse Group partnership shows end-to-end sourcing control from Asia to EMEA.
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Benefits
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Company Bonus Plan
401(k) Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Tuition Reimbursement
Employee Assistance Program
Company News
APL Logistics has opened a 10,200 sq m distribution and fulfilment centre in Amsterdam's Port of Amsterdam, reflecting growing customer demand across Europe. The facility features 13 loading docks, autonomous mobile robots and an automated conveyor system connected to the company's global technology infrastructure. Located in the Atlaspark estate, the semi-automated warehouse serves customers in retail, consumer, industrial and automotive sectors with services including quality checks, price labelling and EMEA-wide distribution. The port provides multimodal connectivity via barge, rail, road and air, with proximity to Rotterdam enhancing access to major shipping routes. APL Logistics, part of the Kintetsu World Express Group, operates from 180 locations across 93 countries. The company plans further European network developments throughout 2026.
APL Logistics opens Amsterdam distribution and fulfilment centre. PR Newswire Today at 12:35am PDT AMSTERDAM, April 8, 2026 /PRNewswire/ - APL Logistics, a global supply chain logistics provider and member of the Kintetsu World Express (KWE) Group, has opened a dedicated distribution and fulfilment warehouse in the Port of Amsterdam. The facility reflects the continued growth of APL Logistics' long-standing European business and its commitment to investing in infrastructure where customer demand requires it. "This centre is a direct reflection of what our customers in Europe have asked for - greater capability, closer integration and a partner they can rely on for the long term. The Netherlands has always been a cornerstone of our European operations, and Amsterdam is the natural next step in building the infrastructure our customers need to compete in an increasingly complex global environment," said Thad Bedard, President of APL Logistics. Building on a Strong Foundation APL Logistics supports customers in the retail, consumer, industrial and automotive sectors from established offices in the Netherlands, Germany, the United Kingdom, Turkey and France, delivering warehousing solutions across EMEA through a network of trusted partners. The Amsterdam facility brings order management, fulfilment and distribution together in a single, purpose-built hub. As a neutral supply chain partner, APL Logistics works across its own facilities and those of trusted third-party operators to deliver the right solution for each customer. The Facility Situated within the Atlaspark estate, the warehouse spans 10,200 sq m and is equipped with 13 loading docks. The Port of Amsterdam provides multimodal connectivity via barge, rail, road and air, making it an ideal base to serve customers across the Netherlands and wider Western Europe. The facility is also within easy reach of the Port of Rotterdam - Europe's largest port by volume - enhancing access to major deep-sea shipping routes and continental freight flows. Technology and Capabilities The semi-automated centre features autonomous mobile robots and an automated conveyor system. It connects directly to APL Logistics' global technology infrastructure for seamless customer system integration and full purchase-order-level visibility from origin to destination. Services range from quality checks and price labelling through to store-level pick and pack and EMEA-wide distribution. "Our customers across Europe face real pressure - volatile routing, shifting regulatory requirements and the constant drive to improve speed while reducing cost and emissions. Amsterdam gives us the platform to respond with precision, combining outstanding multimodal connectivity with our global digital tools and dedicated account teams to deliver purchase-order-level visibility and control from origin to destination," said Kim Overman, Regional Vice President, EMEA at APL Logistics. The Amsterdam centre adds to APL Logistics' established European network, with further developments planned across 2026 and beyond. Media Enquiries About APL Logistics APL Logistics is a global supply chain logistics provider specialising in order management solutions, operating from 180 locations across 93 countries. It delivers tailored services for the automotive, consumer, industrial and retail sectors, including international hub distribution, cross-border shipping, trade compliance, order management, customs brokerage and product transportation. Operating as a neutral partner, APL Logistics orchestrates orders from origin to destination through dedicated account teams, digital tools and a worldwide network. APL Logistics is part of the Kintetsu World Express (KWE) Group. SOURCE APL Logistics This is a paid placement. For further inquiries, please contact PR Newswire directly.
APLLogistics earns the best place to Work certification in Bangladesh for 2023.
APL Logistics won the Overall Excellence in Logistics & Supply Chain Award at the Confederation of Indian Industry (CII) SCALE Awards on December 9, 2022.
GRUPO SESÉ announced a partnership with APL Logistics (“APLL”), a go-to global supply chain specialist for companies in the Automotive, Consumer, Industrials, and Retail sectors.