INACTIVE
Full-Time
Platform Support Engineer
Cyber insurance provider
Data & Analytics
Cybersecurity
AI & Machine Learning
Junior, Mid, Senior
Toronto, ON, Canada + 2 more
Requirements
- Bring initiative & hunger to learn and grow; you are not afraid to learn new things every day
- Demonstrated previous experience in learning technology quickly
- Experience with software application debugging and troubleshooting
- Familiar with technical support processes and escalation management
- Ability to articulate concepts to non-technical users in a relatable way
- Interpersonal skills, including the ability to speak and write clearly and professionally
- Responsible, reliable, confident, committed, empathetic, genuine, and helpful working style
- Self-motivated, self-directed, adaptable, and multi-tasking mindset
Responsibilities
- Triage & troubleshoot user-reported issues to find the optimal path for resolution while maintaining assigned projects and customer communications
- Manage tickets to closure, ensuring excellent support is provided timely
- Flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- Learn and maintain expert knowledge of Cowbell Platform features and business workflows
- Maintain knowledge and familiarity with existing support resources (help center, webinars, videos)
- Build and maintain Level 0 (Self-help/ FAQs), Level 1, Level 2, & Level 3 Knowledge bases, Status pages, incident notes, and other inward and outward-facing platform resources
- Strong collaboration, communication, and interaction with all stakeholders, including platform users, engineering, QA, and product teams, for support-related topics
Desired Qualifications
- We use JIRA, Fire hydrant, Datadog, Postman, Halp, and Jira Service Management. Some knowledge and experience working with these tools are a
- A plus is exposure to software development and previous experience in the insurance industry
Cowbell's mission is to deliver next-generation cyber insurance built on cutting-edge AI and data science technology.
Company Stage
Series B
Total Funding
$148.3M
Headquarters
Pleasanton, California
Founded
2019
Growth & Insights
Headcount
6 month growth
↓ -12%1 year growth
↑ 7%2 year growth
↑ 55%Benefits
Medical and Dental Insurance
Paid Time Off
Mind & Body Wellness
On-Site Perks
Career Growth
Networking
INACTIVE