Full-Time

Client Onboarding Specialist

Posted on 9/27/2025

Ontra

Ontra

501-1,000 employees

Automates legal workflows for investment firms

Compensation Overview

$83.3k - $116.6k/yr

+ Commission + Variable Compensation + Equity-based Compensation

Washington, USA + 21 more

More locations: Pennsylvania, USA | Oregon, USA | California, USA | Texas, USA | Jackson Township, NJ, USA | Florida, USA | Waterbury, CT, USA | Nevada, USA | Georgia, USA | Arizona, USA | Tennessee, USA | Virginia, USA | Minnesota, USA | Colorado, USA | Utah, USA | New York, NY, USA | Maryland, USA | Massachusetts, USA | North Carolina, USA | Ohio, USA | Illinois, USA

Remote

Candidates must be based in the United States, specifically in one of the listed states.

Category
Sales & Account Management
Required Skills
Risk Management
Requirements
  • 5+ years of relevant experience in client onboarding, product implementation, and project management, ideally within a B2B SaaS environment; experience working with private markets clients a plus
  • Demonstrated ability to build strong client relationships and prioritize their success
  • Skilled in creating and managing project plans with achievable timelines and clear milestones
  • Capable of identifying potential risks and implementing solutions before they impact the client experience
  • Strong verbal and written communication skills, with the ability to translate complex processes into client-friendly terms
Responsibilities
  • Serve as the main point-of-contact during the client onboarding process, collaborating with key contacts to understand their needs and tailor implementation plans
  • Develop project plans with clear milestones to guide onboarding, ensuring alignment with client goals and internal processes
  • Regularly update clients on project progress and achievements, reinforcing the SaaS solution's value and addressing potential issues
  • Work with Implementation Associates to accurately execute tasks and coordinate with Sales, Product, and Support for consistent client experiences
  • Enhance client experience by delivering early value and collecting feedback to improve implementation processes
Desired Qualifications
  • Experience working with private markets clients a plus

Ontra provides AI-powered tools that automate legal workflows for investment firms, especially in private markets. It uses an AI-enabled operating system to handle routine contract work—from intake and negotiation to execution—while coordinating a global network of freelance legal professionals to perform human tasks when needed. It also offers contract obligation compliance services to ensure clients meet their legal obligations. Compared with others, Ontra combines domain-focused automation for private market funds with access to a scalable pool of freelance lawyers and tailored solutions aligned to each client’s investment strategy, giving legal teams more time for higher-value work. The company’s goal is to streamline the fund lifecycle’s legal processes, reduce manual effort, and maintain compliance, so investment firms can operate more efficiently and focus on strategic initiatives.

Company Size

501-1,000

Company Stage

Debt Financing

Total Funding

$310M

Headquarters

San Francisco, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Secured $70M financing from Silicon Valley Bank to fuel growth.
  • Launched outsourced KYC service with dedicated analysts and custom playbooks.
  • Private markets deal volume rebounds per NDA analysis correlation r=0.634.

What critics are saying

  • Ironclad erodes share with superior NDA automation sans freelancers.
  • LegalOn poaches GPs using faster clause extraction tools.
  • Anthropic-DocuSign slashes costs 80%, capturing Blackstone by 2028.

What makes Ontra unique

  • Ontra's Market Index uses NDA data to forecast Q1 2026 deal recovery 5% below 2025.
  • Processes 1,000 NDAs daily from nine top PEI-ranked asset managers.
  • Combines AI with global freelance lawyers for private markets workflows.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

Phone/Internet Stipend

Professional Development Budget

Health Insurance

Dental Insurance

Vision Insurance

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
Ontra
Mar 18th, 2026
Ontra launches private markets' first forward-looking indicator for deal activity.

Ontra launches private markets' first forward-looking indicator for deal activity. Inaugural Market Index projects near-full recovery in Q1 2026 deal volume - a signal available now, months before closed deal data catches up SAN FRANCISCO, March 18, 2026 - Private markets have no shortage of benchmarks, but each one is built on closed deal data that arrives months after transactions close. None can signal where deal activity is heading. Today, Ontra is publishing the inaugural Market Index, introducing NDA data as a leading indicator for private equity deal activity. It projects that Q1 2026 deal volume will finish only 5% below Q1 2025 levels - a near-full recovery from the tariff shock, and a projection available now rather than in June when closed deal figures are expected. Liberation Day: A live test When the April 2, 2025, "Liberation Day" tariff announcement triggered a broad market shock, the index's value became clear. It showed that NDA volume across the private markets fell 30% year-over-year within days. Closed deal data didn't confirm the impact until June, when industry deal closing figures for the period became available. Smaller firms - the bottom 80% by NDA volume - bore the steepest impact, with deal activity falling 30%, compared to 15% for large firms. Both cohorts recovered equally well compared to pre-shock levels by July, and NDA volumes continued to climb through Q3 and Q4 2025, finishing the year essentially at parity with 2024. That recovery arc - shock, divergence, and rebound - was visible in NDA data months before traditional sources confirmed it Why NDA volume works as a signal The NDA is the first formal record of deal intent in any private markets transaction, preceding diligence, term negotiation, and capital commitment. It is the earliest systematic signal of where deal activity is heading. "NDAs are the starting line of every private markets transaction, and for years, private markets firms have been making deployment and exit decisions with data that's already months old," said Troy Pospisil, CEO and Founder of Ontra. "The Market Index changes that. Firms can now move faster when the market opens up, or time exits more deliberately when buyer activity is muted. Right now, the data points to near-full recovery from the tariff shock. The Market Index is an advantage that didn't exist before today." About the index Ontra processes almost 1,000 NDAs daily, including from nine of the top ten PEI-ranked asset managers. For this inaugural report, the analysis is based on NDA data across a sample of more than 150 firms. Validation across multiple time periods confirms a strong correlation (r=0.634) between NDA volume and closed deal volume 90 days later. The relationship is validated for stability across 2.5 years of historical data. The full inaugural report is available here. About Ontra Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra's solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors - including nine of the top ten PEI-ranked firms worldwide - Ontra helps firms focus on what's important.

Corporate Compliance Insights
Jan 15th, 2026
Ontra Launches Outsourced KYC Service for Private Markets

Ontra launches outsourced KYC service for private markets. Ontra has launched a fully outsourced third-party KYC service for private market firms, the San Francisco-based AI-powered solutions provider said. The service provides fund managers with a dedicated analyst who handles each KYC request from initiation to clearance, including counterparty correspondence and documentation. Ontra's KYC solution operates from custom playbooks that define positions, templates and escalation rules for each firm, maintains a centralized knowledge base for KYC data and offers per-request pricing. The service addresses the growing volume of inbound KYC requests fund managers face as they manage multi-entity structures, credit facilities and vendor onboarding. "Our customers are constantly looking for ways to move faster amidst increased market complexity," Ontra CEO and founder Troy Pospisil said in a news release. "With KYC, you get a dedicated team backed by the leading platform built for the private markets."

TradingView
Jun 10th, 2025
Ontra Secures $70M from Silicon Valley Bank

Ontra has successfully closed a $70 million financing round with Silicon Valley Bank.

Fortune
Jun 10th, 2025
Legal AI startup Ontra raises $70M to automate back office tasks for Wall Street

In total, Ontra has collected $325 million in financing and equity from investors including Blackstone, Battery Ventures and Mike Paulus, a former Andreessen Horowitz partner who cofounded Assurance IQ.

GlobeNewswire
Jun 10th, 2025
Ontra Announces $70M in Financing to Accelerate Growth

Ontra announced that it has successfully closed a $70 million financing round with Silicon Valley Bank (SVB), a division of First Citizens Bank....

INACTIVE