Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

ElevenLabs

ElevenLabs

51-200 employees

Generates long-format speech in any voice

Consumer Software
AI & Machine Learning

Mid, Senior

New York, NY, USA

Remote role with option to work from offices in New York, London, and Warsaw.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.
  • A strong scalability and customer excellence mindset.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
  • Excellent problem-solving and analytical skills to address customer needs and concerns.
  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.
Responsibilities
  • Manage a commercial book of business of about 200 accounts
  • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.
  • Build and maintain strong relationships with your clients to drive their success.
  • Play a key role in onboarding clients and defining the best practices across the world.
  • Measure and improve customer satisfaction & experience.
  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
  • Own your NRR + customer health KPIs and track them against the company goals.

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

Company Stage

N/A

Total Funding

$98.2M

Headquarters

New York City, New York

Founded

2022

Growth & Insights
Headcount

6 month growth

66%

1 year growth

210%

2 year growth

1837%
Simplify Jobs

Simplify's Take

What believers are saying

  • Eleven Labs' technology is being integrated into innovative products like Skyrocket's PLAi toys, expanding its market reach.
  • The company's recent unicorn status and high-profile partnerships indicate strong financial health and growth potential.
  • The launch of the Reader app featuring voices of Hollywood legends enhances user engagement and broadens the platform's appeal.

What critics are saying

  • The competitive landscape includes giants like Adobe, which could overshadow Eleven Labs' offerings.
  • The ethical concerns and potential misuse of voice cloning technology could lead to regulatory challenges.

What makes ElevenLabs unique

  • Eleven Labs' ability to generate long-format speech in any voice and language sets it apart in the AI voice technology market.
  • The company's partnerships with high-profile entities like Skyrocket and the use of iconic voices such as Judy Garland and James Dean provide a unique value proposition.
  • Their AI Voice Isolator tool, which effectively removes background noise, adds another layer of utility for content creators.

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