Full-Time

Customer Success

Confirmed live in the last 24 hours

ElevenLabs

ElevenLabs

51-200 employees

Generates long-format speech in any voice

Consumer Software
AI & Machine Learning

Mid, Senior

Remote in USA

Role is remote but can be executed from offices in New York, London, and Warsaw.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Requirements
  • 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization.
  • A strong scalability and customer excellence mindset.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
  • Excellent problem-solving and analytical skills to address customer needs and concerns.
  • A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.
Responsibilities
  • Manage a commercial book of business of about 100 accounts
  • Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises.
  • Build and maintain strong relationships with your clients to drive their success.
  • Play a key role in onboarding clients and defining the best practices across the world.
  • Measure and improve customer satisfaction & experience.
  • Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
  • Own your NRR + customer health KPIs and track them against the company goals.

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to produce audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can easily create engaging audio content that enhances storytelling. Unlike many competitors, Eleven Labs offers a versatile tool that caters to a wide range of audio needs, ensuring high-quality output. The company's goal is to meet the increasing demand for personalized audio experiences while continuously improving its AI algorithms and expanding voice options.

Company Stage

Series B

Total Funding

$98.2M

Headquarters

New York City, New York

Founded

2022

Growth & Insights
Headcount

6 month growth

35%

1 year growth

176%

2 year growth

3775%
Simplify Jobs

Simplify's Take

What believers are saying

  • ElevenLabs raised $80 million in 2024 to refine products and enhance safety measures.
  • The AI Engineer Pack encourages innovation by allowing budget-friendly experimentation with voice AI.
  • Partnerships with brands like Klarna expand ElevenLabs' influence in AI marketing.

What critics are saying

  • Removing job titles may lead to internal confusion and inefficiencies at ElevenLabs.
  • Rapid expansion could attract scrutiny from competitors and regulators, increasing compliance costs.
  • Intensifying competition from companies like Voicemod threatens ElevenLabs' market share.

What makes ElevenLabs unique

  • ElevenLabs offers a unique platform for generating long-format speech in any language.
  • The company provides a fast text-to-speech solution with only 75 milliseconds delay.
  • ElevenLabs collaborates with artists to enhance creative applications of voice technology.

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