The Enterprise Account Manager will partner with Enterprise Sales Executives to drive growth and retention within our most strategic accounts.  They will leverage interpersonal skills, top-notch product expertise and various technologies to ensure customers experience the full value of Xometry’s On-Demand Manufacturing Marketplace.   

Responsibilities will include:

• Cultivate a positive working relationship with cross functional teams across the organization to ensure driving growth within the book of business
• Asking for referrals and listening for account details to share with Account Executives to help grow accounts
• Calling on engineers, procurement, and supply chain teams
• Orchestrate the efforts of production, sales, TSE, and order entry presale
• Partner with account executive teammate to develop and present quarterly business reviews to Fortune 500 customers
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best services for their needs
• Utilize Salesforce to document and track customer projects, working with internal and external stakeholders
• Ensure all incoming customer quotes, requests and concerns are resolved in an urgent, professional, and personable manner
•  Provide virtual training to educate customers on the Xometry Platform and to promote Xometry’s Value-Add Proposition 
• Be a trusted advisor and advocate for the customer, ensuring the best possible customer experience through deep technical and workflow knowledge-share, tailored goal-setting, and open lines of communication 
• Participate in ongoing training and development programs

Qualifications:

• At least 3 years of experience in sales or account management with a history of driving revenue and retaining existing business with enterprise customers (Fortune 500 customers)
• Experience managing a book of business comprised of Fortune 500 customers is required
• Experience in an inside sales closing role partnered with an outside seller
• Strong attention to detail with excellent organization, project management, and time management skills
• Strategic thinker with a strong business acumen and history of navigating complex internal customer structures
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Exceptional communication skills (written and verbal) with the ability foster positive business relationships
• Effectively work cross-functionally and with a wide range of people with different skill sets
• CRM experience with Salesforce or similar systems
• Proficiency in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting
• Bachelor’s degree preferred
• Experience working in a technology or manufacturing organization

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