Staff SW Engineer

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• World-Class Application Support

  • Provide Level 3 production support for the EA suite of applications, ensuring adherence to SLAs.

  • Work in a 24x7 rotation to monitor, troubleshoot, and resolve production issues in collaboration with cross-regional teams.

  • Partner with Development, QA, Product, Cybersecurity, and Infrastructure teams to maintain service excellence.

  • Serve as a subject matter expert for at least one business-critical EA application.

• Automation & AI-Driven Operations

  • Develop Python-based tools and scripts for monitoring, automation, and operational efficiency.

  • Leverage Generative AI frameworks (OpenAI, Copilot, etc) for:

    • Automated troubleshooting and root cause analysis.

    • Intelligent log analysis and anomaly detection.

    • Proactive system optimization and monitoring.

  • Advocate for and design next-generation AI-powered operational support solutions.

• Change & Release Management

  • Develop install plans, define release schedules, and execute production changes end-to-end.

  • Coordinate with cross-functional teams (infrastructure, middleware, database) to ensure smooth deployments.

  • Ensure security vulnerabilities are remediated within required timelines.

• Monitoring & Security

  • Develop, update, and maintain production monitoring solutions.

  • Partner with Cybersecurity to ensure compliance and threat mitigation.

  • Continuously improve operational procedures for efficiency and reliability.

• Leadership & Knowledge Sharing

  • Coach and mentor peers in technical skills and best practices.

  • Train external teams on new products and enhancements.

  • Maintain documentation for all products, enhancements, and patches.

• Design and code systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

Essential Functions:

• Demonstrates relevant technical working knowledge to understand requirements.

• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features, under minimal guidance.

• Applies standard processes on the use of programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements. 

• Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.

• Analyzes bugs for simple issues and applies debugging tools to verify assumptions.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
•5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Education: BS in a technical discipline preferable Computer Science required.
•5+ years in mission-critical Level 3 production support (financial systems experience preferred).
•Strong UNIX/Linux administration and OS hardening skills.
•Proficiency in Python programming and UNIX-based scripting (Shell, Perl).
•Hands-on experience with Generative AI tools and APIs.
•Strong understanding of TCP/IP networking, with ability to analyze network traces.
•Proven track record in capacity planning, load testing, and performance tuning.
•Excellent problem-solving and diagnostic abilities.
•Strong documentation, communication, and leadership skills.
•Ability to work effectively in both individual contributor and technical leadership roles.