Full-Time

Senior Director

Services Transformation

Posted on 7/16/2025

Model N

Model N

1,001-5,000 employees

SaaS revenue management for life sciences

Compensation Overview

$183.8k - $275.6k/yr

+ Bonus + Commission

Remote in USA

Remote

Category
Business & Strategy (2)
,
Required Skills
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s degree required; MBA preferred
  • 10+ years of experience in corporate strategy, management consulting, business operations and strategy, or related strategic transformation role
  • Experience in driving strategic initiatives in an Enterprise SaaS or Services environment
  • Strong analytical mindset with experience using data to drive strategy and process improvement
  • Strong program management skills and executive stakeholder engagement experience
  • Exceptional leadership, communication, and cross-functional collaboration skills
  • Familiarity with and interest in leveraging AI to drive operational efficiencies
  • Ability to travel (10%)
Responsibilities
  • Develop and execute on the transformation roadmap for the Services organization aligned with company goals for customer success, retention, and revenue growth
  • Lead initiatives to modernize service delivery, including playbook redesign, digital delivery models, and self-service enablement
  • Partner with senior leadership across services to ideate, prioritize and launch new service offerings
  • Collaborate with Product, Engineering, Sales, and Customer Success teams to integrate services more effectively across the customer lifecycle
  • Lead transformational change and integration planning and execution as we contemplate strategic M&A
  • Redesign operating models to improve service margin, scale onboarding and implementation, and reduce time-to-value
  • Drive adoption of customer health scoring in partnership with customer-facing teams to enhance service engagement, customer retention, and CSAT
  • Evaluate and implement tools and platforms that enable automation, analytics, and a frictionless service experience
  • Drive digital transformation initiatives to enhance operational agility and self-service capabilities
  • Champion our AI strategy in services to identify, prioritize, and execute on AI initiatives (e.g., GenAI, Agentic AI, RPA) to drive efficiencies and improve customer satisfaction
  • Serve as a program lead for cross-functional efforts involving Customer Success, Customer Support, Revenue Operations, and Product
  • Program manage and track success through business KPIs
  • Develop and deliver executive-level presentations for the Executive Leadership Team and Board on strategic plans, progress, and transformational change
  • Drive analytics and story-telling in PowerPoint to narrate, guide, and persuade executive audiences

Model N provides cloud-based revenue management software for the high-tech and life sciences industries. It offers industry-specific SaaS solutions, including Revenue Cloud for Pharma, Revenue Cloud for Medtech, and Revenue Cloud for High Tech, to manage pricing, quote-to-cash, channel partner engagement, global pricing, tender management, and revenue recognition. The platform supports provider and payer relationships and helps customers navigate regulatory requirements while speeding up product launches. What sets Model N apart is its focus on industry-specific needs—combining regulatory compliance, pricing and contract management, and revenue optimization in one cloud-based system, backed by evidence of substantial client savings (an average of $68 million per $1 billion in revenue). The company’s goal is to help customers bring life-changing products to market faster and maximize revenue throughout commercialization, from pricing and quotes to global launches and ongoing compliance.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Mateo, California

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Vista's $1.25B acquisition provides capital and resources to accelerate AI innovation and global expansion.
  • Gross-to-net complexity rising 99% among life sciences leaders creates sustained demand for Model N solutions.
  • IRA compliance features and regulatory-driven requirements create sticky, recurring revenue from pharma customer base.

What critics are saying

  • Vista PE ownership historically drives cost-cutting, churn risk among 150+ customers within 12-24 months.
  • CCX partnership dependency creates single-point-of-failure if regulatory action or financial distress disrupts integration.
  • Larger ERP vendors and competitors rapidly commoditizing gross-to-net solutions, eroding Model N pricing power.

What makes Model N unique

  • Industry-specific revenue management platform for pharma, medtech, high-tech with 150+ customers globally.
  • CCX partnership extends platform into global launch pricing strategy and market access planning integration.
  • GenAI-powered capabilities automate POS data processing and compliance workflows across channel, formulary, provider management.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

401(k) Company Match

Paid Vacation

Life Insurance

Pet Insurance

Employee Assistance Programs

Mental Health Support

Employee Stock Purchase Plan

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PharmiWeb.com
Mar 4th, 2026
Model N Expands into Global Market Access Through Strategic Partnership with CCX

Model N expands into global market access through strategic partnership with CCX. Joint offering helps life sciences companies align launch strategy and commercial decisions across global markets REDWOOD CITY, Calif. - March 2, 2026 - Model N, the leading end-to-end commercialization, revenue optimization, and compliance platform for life sciences companies, announced a strategic partnership with CCX, a market leading technology company focused on accelerating global market access and pricing strategy. The partnership extends Model N's platform functionality into earlier phases of the drug lifecycle and expands the company's capabilities beyond pricing and market access operations into global launch pricing strategy. As a result, joint customers can more effectively coordinate pricing strategies and ensure timely launch execution in an increasingly complex regulatory and market access environment. The collaboration enables pharmaceutical manufacturers to quickly model, simulate, and coordinate launch strategies and commercial terms before products reach the market - a critical need as early access decisions can have downstream pricing and revenue implications across global markets. Model N's 2026 State of Revenue Report found that 99% of life sciences leaders say gross-to-net has become more complex. Yet many organizations still manage critical pricing and revenue processes through spreadsheets and manual workflows. This limits their ability to quickly evaluate trade-offs, anticipate cross-market impacts, and identify pricing risks from policies such as most-favored-nation (MFN) before decisions are made. "As gross-to-net complexity continues to rise, life sciences organizations need earlier alignment across market access, global pricing, and revenue planning," said Bret Connor, CEO of Model N. "Market access decisions shape the long-term revenue trajectory of a therapy, and by partnering with CCX, we're extending Model N's platform into global launch planning and strategy. This gives our customers greater visibility from initial market access discussions through execution and revenue management." By combining CCX's market access planning capabilities with Model N's pricing, tender, and revenue management solutions, manufacturers can align strategy across the product lifecycle and support end-to-end commercialization through launch, contracting, and loss of exclusivity. Under the partnership, CCX technology connects directly to Model N's global pricing and tender solutions. This allows manufacturers to model cross-market launch sequencing, evaluate MFN exposure, reference pricing impacts, and assess trade-offs before implementation using data-driven scenario modeling. The integration connects market access planning with contracting, tender management, and rebate processing within a coordinated framework. CCX's platform supports in the moment scenario modeling for launch and loss-of-exclusivity planning, collaboration between headquarters and affiliates, and structured payer negotiations. The company currently supports 76 pharmaceutical assets across 56 countries. "By working with Model N, we can connect market access planning directly to revenue execution," said Nathan Sigworth, CEO of CCX. "Together, we are helping manufacturers launch products more strategically, manage commercial decisions with greater confidence, and foster stronger collaboration with payers to ensure therapies reach the patients who need them." Editor details. * Company: * PharmiWeb * Name: * Editor Last Updated: 04-Mar-2026

The Associated Press
Jan 26th, 2026
Model N names CPO and CTO to drive AI innovation and platform growth

Model N, a commercialisation and revenue optimisation platform for life sciences and high-tech companies, has appointed Dan Koellhofer as chief product officer and David Schur as chief technology officer. The move separates product and technology functions to accelerate innovation whilst maintaining platform reliability as the company scales. Koellhofer, formerly SVP of applications for sales and marketing at Anaplan, will lead product strategy and innovation. Schur, previously CTO at Blackstone portfolio company Sphera, will oversee engineering and platform strategy, including new agentic AI capabilities. The appointments follow recent additions to Model N's executive team, including a chief growth officer, chief financial officer and chief customer officer. The California-based company serves over 150 manufacturers across more than 120 countries.

HIT Consultant
Jan 17th, 2025
Recent Digital Health Executive Hires And Promotions: Medidata Expands Team, Carerev, Philips, Eko Health, Others

AVIZVA, a health-tech organization that offers a variety of solutions for healthcare enterprises, that it has appoints James Vertino as its new CEO.Model N appoints Bret Connor as Chief Executive Officer. The Board of Directors of Blue Shield of California appoints Lois Quam as chief executive officer to lead Blue Shield of California, the first woman to serve as CEO in the health plan’s 86-year history. She joined the company as president in 2024.   Yaqrit, a late-stage biotech and medtech company developing lifesaving treatments for advanced liver diseases appoints Troels Jordansen has joined Yaqrit as Chief Executive Officer.OP Solutions names Michael Kallish as Chief Executive Officer, effective immediately.Access TeleCare appoints Dr. Michael Genovese to Chief Medical Officer for Behavioral Health.Enveda appoints Jason Kim as Chief Financial Officer (CFO).Eko Health appoints of Justin Spencer as Chief Financial Officer (CFO). (Pull from site)Qure.ai appoints Jim Mercadante as its new Chief Commercial Officer. (Pull from site)Symplr, appoints Dr

MarketScreener
Jan 6th, 2025
Model N Appoints Bret Connor as Chief Executive Officer

Model N has appointed Bret Connor as Chief Executive Officer.

HIT Consultant
Jan 6th, 2025
Model N Appoints Bret Connor As Ceo To Drive Next Phase Of Growth

Model N Appoints Bret Connor as CEO to Drive Next Phase of Growth. by Healthcare Executive Hires 01/06/2025 Leave a Comment. Bret Connor, CEO at Model NWhat You Should Know: – Model N, a leading provider of revenue optimization and compliance solutions for life sciences and high-tech companies, announced the appointment of Bret Connor as Chief Executive Officer. – Connor brings a wealth of experience in driving customer success and operational excellence, positioning Model N for continued growth and market leadership.  Bret Connor Bio/BackgroundConnor joins Model N from athenahealth, where he served as Chief Operating Officer. During his tenure, he played a key role in the company’s transition to private ownership and spearheaded initiatives focused on client satisfaction and operational excellence. Under his leadership, athenahealth achieved record-high Net Promoter Scores and client retention rates, culminating in a successful recapitalization for $17 billion in 2022. He previously held executive roles at VMware, leading their Professional Services business in the Americas

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