Full-Time
Assistant Operations Manager
PDS Health
Integrated healthcare support company
Compensation Overview
$26 - $34.75/hr
Salt Lake City, UT, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- High school diploma or general education degree (GED).
- Knowledge of dental services, insurance, or business through prior coursework or on-the-job training is preferred.
- Ability to execute operational processes and use computer systems and tools.
- Ability to understand profit drivers, use metrics to manage, and understand local market drivers and competition.
- Ability to coach team members, build trust, tailor coaching to individual needs, and recognize improvement.
- Ability to work independently and as part of a team.
- Ability to multitask without compromising work quality.
- Ability to maintain confidentiality of team member records, patient records, and compensation information.
- Ability to work in a fast-paced environment.
- Compliance with company policies and applicable state, federal, and other regulatory requirements.
- Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
- Act as manager of the supported practice in the Operations Manager's absence.
- Plan and prepare work schedules and assign team members to specific duties.
- Work with team members to develop patient communication skills and facilitate learning.
- Create team focus on executing the Owner Dentists Clinical Culture to support the Perfect Patient Experience.
- Assist in driving year-over-year revenue and profit growth.
- Ensure adherence to cash management and accounting protocols.
- Provide feedback on tactics that affect financial and patient outcomes so the broader organization can benefit.
- Ensure the office follows PDS standards for facility cleanliness and maintenance.
- Lead and participate in daily huddles and other required meetings.
- Make decisions consistent with the PDS Brand framework while stewarding the PDS Brand.
- Execute PDS processes, systems, and tools as a subject matter expert and contribute to their improvement.
- Catalyze execution of the Perfect Patient Experience and HC Handoff to gain Patients for Life.
- Support clinician education and referrals regarding the Mouth-Body Connection.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Ensure compliance with company policies and applicable regulatory requirements.
- Prior coursework or on-the-job training in dentistry, insurance, or business.
- Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and prioritization.
- Team-building ability, including motivating, inspiring, educating, training, and assessing talent.
- Patient advocacy skills, including flexibility, empathy, passion, and ethical judgment.
- Strong interpersonal, oral, and written communication skills.
- Organized, detail-oriented approach.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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