Bakery Host

SUMMARY

At Magnolia, the Bakery Host is responsible for providing guests with exceptional food service by connecting authentically and ensuring that items are prepared, decorated, and distributed according to the highest level of excellence.  Bakery Hosts may also assist with other Magnolia Foods business entities as business requires. This position works from Silos Baking Co. in Waco, Texas. It reports to the Assistant Store Manager and has no supervisory responsibilities.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a calm and friendly demeanor during periods of high volume  
• Anticipate guest needs and provide exceptional guest service*
• Perform cash wrap and point of sale duties in an efficient and timely manner 
• Educate guests by presenting and explaining the menu and answering questions  
• Prepare and sell food and drink products by following approved recipes, preparation, and cooking or baking techniques; ensuring that all equipment is properly utilized per recipe and safety guidelines*
• Prepare ingredients for each recipe by chopping, dicing, slicing, washing, and using additional techniques as needed 
• Handle, prepare, and store food in ways that prevent foodborne illnesses and ensure compliance with all food safety standards*
• Finish all product to specific visual requirements in accordance with Magnolia standards 
• Communicate with management regarding status of products, quality control issues, problems with equipment, or unusual conditions; adhering to established loss prevention and inventory control procedures*
• Maintain a clean and safe work environment  
• Evaluate and modify processes in order to improve efficiency and quality of service  
• Contribute to a positive team environment, including giving and receiving feedback and assisting in other Silos Foods entities as needed
• Perform other duties as assigned

*Metrics evaluated on Performance Review

COMPETENCIES

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
• Critical Thinking: Identify and communicate challenges in day-to-day activities.
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies.
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
• Hard skills: Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required. Proficiency in operating and maintaining kitchen equipment, such as mixers, ovens, and other equipment preferred.

ELIGIBILITY QUALIFICATIONS

• High school diploma or GED equivalent preferred
• 0-1 years of related work experience preferred
• Prior food service or hospitality experience preferred   
• Food Handler's license required upon hire
• Must be available to work weekends, evenings, special events, and holidays as business needs require

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

WORK ENVIRONMENT

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. The employee routinely uses sinks, ovens, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.   

ACKNOWLEDGEMENTS

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.