***VICE PRESIDENT PROFESSIONAL SERVICES***

Remote U.S. Role

ABOUT THE ROLE

We are seeking a dynamic and experienced Vice President of Professional Services to lead our professional services organization and transform it from its current state to a highly efficient, profitable operation. This leader will have P&L responsibility and play a pivotal role in reshaping our service delivery models with a focus on driving operational efficiency, profitability, and scalability, particularly through leveraging offshore teams and resources.

The ideal candidate is a seasoned leader with a proven track record of turning around unprofitable professional services organizations and has deep expertise in offshore work management. This leader will also require a strong sense of accountability that complements our culture of Client Success.  This candidate will be responsible for overseeing service delivery, optimizing processes, and ensuring that projects are executed efficiently and meet or exceed profitability targets. Strong experience in managing and executing change orders is essential to adapt project scope and ensure profitability. Additionally, this role requires expertise in adapting organizational design to support professional services and project delivery. The candidate will also work closely with software development leaders to mitigate technical roadblocks that could impact project success.

The ideal candidate will also possess extensive experience leading a PMO, ensuring effective governance and project execution, managing the outsourcing and subcontracting of services to third-party vendors, overseeing quality, timelines, and successful delivery to meet project objectives. The candidate must also be highly skilled in measuring and managing billable utilization of staff to maximize profitability and efficiency.

This position requires travel of 25% or more to support global teams and client engagements.

KEY RESPONSIBILITIES

Strategic Leadership: Develop and execute a strategic roadmap to transition the professional services division from unprofitable to profitable, aligning with the overall business objectives.
Offshore Transformation: Lead the expansion and integration of offshore teams, optimizing the balance of onshore and offshore resources to achieve cost efficiency while maintaining high service quality.
Operational Efficiency: Oversee the delivery of all professional services projects, ensuring that they are completed on time, within scope, and with profitable margins. Implement scalable processes, improve utilization, and reduce inefficiencies. Execute change orders efficiently to ensure that project modifications remain profitable.
Organizational Design: Adapt and optimize the organizational design to support the evolving needs of professional services and project delivery, ensuring the structure is aligned with the strategic goals of profitability and scalability.
Technical Collaboration: Collaborate closely with software development leaders to identify and mitigate technical roadblocks that could hinder project timelines and success.
PMO Leadership: Lead the Project Management Office (PMO), establishing processes, standards, and methodologies to ensure effective governance, reporting, and successful project execution.
Outsourcing/Subcontracting: Oversee the outsourcing and subcontracting of services to third-party vendors, ensuring that quality and delivery timelines are met, and manage vendor relationships to drive successful outcomes.
Billable Utilization Management: Measure and manage billable utilization of staff, ensuring optimal resource allocation, staff productivity, and profitability across projects.
Financial Management: Set and monitor financial targets, including revenue, margins, and profitability for the professional services division. Ensure accurate forecasting, budgeting, and reporting.
Client Engagement: Build and maintain strong relationships with key clients, ensuring high customer satisfaction and retention. Manage escalations, provide strategic guidance on project challenges, and execute change orders to meet evolving client needs.
Team Leadership & Development: Lead and mentor a global team of professionals, promoting a culture of excellence, accountability, and continuous improvement. Ensure effective recruitment, onboarding, and training of offshore teams.
Process Optimization: Identify opportunities for process improvements and implement best practices across the professional services organization. Focus on automation, standardization, and repeatability of service delivery.

QUALIFICATIONS

Education

Bachelor’s degree or equivalent years of experience required. MBA preferred.

Work Experience

• Minimum 10-15 years of leadership experience in professional services or consulting roles within the software industry, with at least 5 years in a senior leadership position.
• Demonstrated success in turning around unprofitable operations and driving significant improvements in profitability.
• Strong experience in building and managing offshore teams, with a focus on service delivery, cost optimization, and global talent integration.
• Significant experience in executing and managing change orders, ensuring that project adjustments are carried out efficiently and remain profitable.
• Experience in leading a PMO, establishing and governing project management processes and methodologies.
• Experience managing outsourcing and subcontracting services to third-party vendors, ensuring delivery and vendor relationship management.
• Expertise in measuring and managing billable utilization of staff to maximize profitability and resource efficiency.
• Strong experience in adapting organizational design to improve the effectiveness of professional services and project delivery models.
• Proven ability to work with software development teams to resolve technical challenges that could impact project delivery.
• Exceptional leadership, communication, and people management skills. Ability to inspire and lead cross-functional teams globally.
• Deep understanding of financial management in a professional services context, with experience in P&L ownership, cost control, and margin improvement.
• Expertise in operational excellence, including process re-engineering, automation, and Lean or Six Sigma methodologies.

Preferred Experience

• Experience working within enterprise software or SaaS companies.
• Background in global professional services delivery.
• Strong project and program management skills.
• PMP certification.
• Lean Six Sigma Green Belt or higher.