Patient Financial Advisor

 INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for a Patient Financial Advisor in Oklahoma City, OK.  In this position, you’ll work with our SBO Shared Svcs Team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and  paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Patient Financial Advisor serves as the primary contact for all patient billing inquiries. Acts as a liaison between INTEGRIS and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. 

• Strong knowledge of healthcare billing, insurance, and compliance regulations in areas of hospital, physician, and specialty billing.

• Able to manage sensitive information with confidentiality.

• Excellent verbal and written communication and critical thinking skills.

• Willingness to maintain a continued knowledge base of insurance and patient healthcare billing and collections compliance and practices.

• 4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow-up, cash posting, patient financial services, healthcare billing customer service, or any combination of thereof.

• 5 years of patient access experience may also be considered.

• 2 years of medical billing experience may be considered for candidates with bachelor’s degree in healthcare or related field, or 3 years of experience with the completion of certification in a healthcare program such as medical coding.

• Revenue Cycle or Patient Access certifications and Epic EMR experience preferred.

• Must obtain Revenue Cycle or Patient Access related certification within 1 year of hire (Certified Revenue Cycle Representative or Certified Healthcare Access Associate).

• Patient Relations & Account Resolution:

• Resolve self-pay account issues, including billing disputes, collections, and compliance investigations.

• Manage patient contacts to gather information on payments, billing, and financial assistance.

• Educate patients on insurance coverage, patient responsibilities, and financial programs.

• Contact various billing groups (insurance payors, vendors, etc.) to resolve account payments issues including but not limited to denials and underpayments.

• Coordination & Compliance:

• Ensure collaboration with departments and agencies to meet patient needs.

• Interpret and maintain compliance with regulations (e.g., EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501r, Regulation F).

• Make complex decisions and work independently.

• Epic Systems Management:

• Verify, collect, and update patient demographics, insurance, and payment information.

• Review accounts for accuracy and follow-up with patients before referring to collections.

• Document all account actions to ensure accuracy and quality.

• Customer Service & Education:

• Respond to patient inquiries and educate on billing policies, insurance, and managed care.

• Provide excellent service in a professional and compassionate manner, by navigating inbound and outbound communications by phone, mail, email, digital, live chat, and system digital communications.

• Reports to assigned supervisor This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Normal office conditions.