Full-Time
IT Operations Technician
Posted on 9/9/2026
McMaster-Carr
1,001-5,000 employees
E-commerce platform supplying industrial components
Compensation Overview
$123.8k - $142.3k/yr
No H1B Sponsorship
Elmhurst, IL, USA
Hybrid
 IT Operations (1) |
|---|
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- Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context.
- Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error.
- Provide clear verbal and written support, especially when supporting users during incidents.
- Follow through on commitments and set accurate timelines for user requests and projects.
- Recognize patterns in recurring issues to help improve documentation, tooling, and overall system reliability.
- Balance attention to detail with the ability to move quickly as business needs dictate.
- Show active interest in process improvement, automation, or scripting to make support more efficient.
- Experience with some of the following technologies is helpful: Windows 11, Active Directory, Group Policy, multi-factor authentication, VMware, Windows Server 2016/2022/2025, Microsoft Office 365, Exchange, Adobe Acrobat DC, Adobe Creative Cloud, basic networking concepts including switching, DNS, and DHCP, endpoint security tooling, PCs, laptops, scanners, HP and Zebra printers, PowerShell scripting, and IBM Mainframe environment.
- Provide remote and in-person technical support to internal users.
- Provision user accounts and manage role-based access to systems and resources.
- Remotely deploy software to PCs and create or maintain deployment packages when needed.
- Troubleshoot and resolve document and label printing issues; perform corrective and preventative maintenance.
- Support users across physical PCs and virtual desktop environments, including hardware, operating system, application, and peripheral issues.
- Image, configure, and replace PCs and other endpoint devices as needed.
- Resolve common issues with internal applications or clearly scope problems and escalate them with actionable detail to support teams.
- Work with systems and security teams to identify and remediate endpoint security vulnerabilities.
- Identify recurring technical issues and help implement reliable, long-term solutions.
- Create and maintain basic documentation and runbooks for standard procedures and repeat issues.
McMaster-Carr is an e-commerce supplier with a catalog of more than half a million products used by businesses to design, build, operate, and repair systems and equipment. Customers access a user-friendly online platform where they can search, compare, and order a wide range of parts — from fastening systems and LED lighting to conveyors, PLCs, pumps, and other electrical components — and rely on fast, reliable delivery to keep operations moving. The company distinguishes itself through a culture of experimentation and learning, hiring for capability, and building inclusive, cross-functional teams that develop the platform and distribution operations in-house. Its goal is to be the reliable, convenient source for any part a business might need, continually improving product information, availability, and service to support customers’ design and maintenance needs.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1901
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Simplify's Take
What believers are saying
- Fort Worth hiring stayed active in 2026 across automation, operations, and leadership roles.
- The 2023 $360 million site signals continued capital investment despite broader uncertainty.
- Career postings emphasize AI and automation, showing management commits to productivity gains.
What critics are saying
- Sara Berhane v. McMaster-Carr Supply Company reached mediation before the 2027 jury trial.
- Fort Worth expansion demands 250 jobs by 2034, tying incentives to hiring execution.
- Automation-heavy fulfillment raises uptime risk; a major system failure would cripple service levels.
What makes McMaster-Carr unique
- McMaster-Carr combines broad inventory with highly automated distribution and fast delivery.
- Its Fort Worth hub adds a sixth regional network node by 2028.
- Profit-sharing and on-site roles reflect an operations culture built around execution.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Adoption Assistance
Fertility Treatment Support
Tuition Reimbursement
Mentorship Program
Paid Vacation
Relocation Assistance
Company News
McMaster-Carr to spend $100 Million to occupy 232,000 square feet of space in Fort Worth Texas. McMaster-Carr to spend $100 Million to occupy 232,000 square feet of space in Fort Worth Texas.Fort Worth, Texas — According to state and local development sources, McMaster-Carr plans to invest $100 Million to build out 232,000 square feet of new space in Fort Worth. The company plans to occupy the new space at 15333 Independence Parkway in Fort Worth, on or about April 1, 2027. According to the company website McMaster-Carr is an e-commerce company offering more than half a million products used to keep businesses in motion. The company owes its success to experimentation and innovation and invites team members to put their creativity to work. Whether the job is automating distribution operations, researching new products, or improving the companys app, people flourish when they love to learn and pursue ambitious goals
The McMaster team developed the Autonomous Robotic Telescope Mount Instrument System and High-Altitude Aircraft Mounted Robotic (HAAMR) telescope mount, which support the air-LUSI system.
McMaster-Carr to spend $10 Million to occupy 65,000 square feet of space in Fort Worth Texas. McMaster-Carr to spend $10 Million to occupy 65,000 square feet of space in Fort Worth Texas.Fort Worth, Texas — According to state and local development sources, McMaster-Carr plans to invest $10 Million to build out 65,000 square feet of new space in Fort Worth. The company plans to occupy the new space independence Pkwy in Fort Worth, on or about March 1, 2026. According to the company website McMaster-Carr is an e-commerce company offering more than half a million products used to keep businesses in motion. The company owes its success to experimentation and innovation and invites team members to put their creativity to work. Whether the job is automating distribution operations, researching new products, or improving the companys app, people flourish when they love to learn and pursue ambitious goals
McMaster-Carr Supply Company to spend $225 Million to occupy 841,000 square feet of space in Fort Worth Texas. McMaster-Carr Supply Company to spend $225 Million to occupy 841,000 square feet of space in Fort Worth Texas.Fort Worth, Texas — According to state and local development sources, McMaster-Carr Supply Company plans to invest $225,000,000.00 to build out 841,000 square feet of new space in Fort Worth. The company plans to occupy the new space at Independence Pkwy. in Fort Worth, on or about February 1, 2025. According to the company website McMaster-Carr is an e-commerce company offering more than half a million products used to keep businesses in motion. The company owes its success to experimentation and innovation and invites team members to put their creativity to work
DC-Digital has been working with McMaster-Carr to help make an up-timer that would help regulate workers with managing the time it takes to change the oil in a clients car.