Full-Time

Registration & Event Systems Manager

Posted on 8/14/2024

CoinDesk

CoinDesk

51-200 employees

News and information platform for cryptocurrencies

Fintech
Crypto & Web3

Compensation Overview

$85k - $100kAnnually

+ Discretionary Annual Target Bonus

Senior, Expert

New York, NY, USA

Onsite work required at NYC office near Union Square; number of required days per week may vary.

Category
Warehouse Operations
Operations & Logistics
Required Skills
Communications
Marketing
Requirements
  • 5+ years of experience administering internal tools used to support large scale conferences & events
  • Box office ticketing background, use of box office software, proficient in HTML, bootstrap, google, WS + MS 365
  • Previous experience with analyzing registration & event data to generate reports for business leaders to enhance data-driven decisions
  • Ability to communicate effectively with technical and non-technical teams across multiple different timezones and regions
  • Best-in-class client service skills to ensure all customer inquiries are resolved in a timely manner, escalating as needed.
Responsibilities
  • Serve as the administrator for the Event Management System (EMS)
  • Lead the Registration, and support the Sponsorship, Marketing, and Programming Teams with data entry and quality control of event specific information in the EMS
  • Act as day-to-day liaison between stakeholders and internal/external product, design and development teams
  • Sustain extensive feature backlog in order to prioritize and launch new, development solutions
  • Collaborate with other product, design, and senior leaders to scope new features and enhance our products’ capabilities
  • Understand internal departments’ system needs and prioritize their requests to enhance their workflows
  • Provide engineering teams with clear instructions and communication throughout development process
  • Oversee Registration through the EMS for all past, current and future events
  • Troubleshoot customer issues and use those experiences to enhance the system to avoid further pain points
  • Use complex reporting to analyze customer and attendee behavior to allow business leaders to make data-driven decisions
  • Work closely with the marketing and finance teams to support compiling and distributing various internal reports.
  • Respond to event attendee questions and inquiries sent to the registration and general events inboxes and escalate issues to appropriate internal parties and execute resolutions in a timely manner.
  • Manage all internal individual registration requests and needs for assigned departments (Partner, Speaker, Press, Staff, VIP/Special Guests, Investor Passes etc). Initiate and manage internal department communications when necessary.
  • Maintain and clean up individual event registration lists. Monitor for incongruent registrations, incomplete registrations, accurate discount applications and promotions.
  • Conduct routine audits of registration orders - enforce all registration deadlines and internal credential & ticket allocation quantities including invoice tracking and reconciliation (pre and post event)
  • Compile data and fill orders in the Registration System to ensure concise and easy reports (properly document all transactions)
  • Plan and oversee the setup of the Internal Registration offices onsite at Event locations
  • Compile all post event reports, including financial and attendance
  • Support administrative onboarding and data executions with third party event vendors: i.e. event networking app, online translation services, online video broadcast, onboarding/housing seasonal and/ or temporary staff
  • Help coordinate the various year-round virtual events, such as the Sponsored Webinar Series: Setting up event environment per event, including QC and applicable testing, Tracking and application of all event materials, Assure partner deliverables are executed at applicable event(s)

CoinDesk provides news and information about cryptocurrencies and blockchain technology. It offers timely updates, analysis, and data on digital currencies like Bitcoin and Ethereum, catering to individual investors, financial institutions, and tech enthusiasts. The platform generates revenue through advertising, sponsored content, and premium subscriptions, and it also hosts events like the Consensus conference. CoinDesk stands out from competitors by maintaining editorial independence while being part of the Digital Currency Group, which gives it access to a vast network. The goal of CoinDesk is to keep its audience informed about market trends, regulatory changes, and technological advancements in the crypto space, while also offering educational resources to help users understand cryptocurrency taxation and compliance.

Company Stage

Acquired

Total Funding

$125.6M

Headquarters

New York City, New York

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in DeFi platforms drives demand for CoinDesk's expanded content.
  • The rise of NFTs provides opportunities for enhanced news and educational resources.
  • Growing CBDC trends offer new readership opportunities for CoinDesk.

What critics are saying

  • Bullish's acquisition may affect CoinDesk's editorial independence and credibility.
  • Integration challenges from acquiring CCData and CryptoCompare could impact data service quality.
  • Reliance on events like Consensus conference poses financial stability risks.

What makes CoinDesk unique

  • CoinDesk offers comprehensive coverage of cryptocurrency market trends and regulatory developments.
  • The platform provides educational resources on cryptocurrency taxation and compliance.
  • CoinDesk hosts the annual Consensus conference, attracting industry leaders and generating revenue.

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Benefits

Dental Insurance

Life Insurance

Financial & Retirement - 401K Plan

Family & Parenting - Maternity & Paternity Leave, Work From Home

Vacation & Time Off

Sick Days

Perks & Discounts - Employee Assistance Program

Professional Support & Development

INACTIVE