International Infrastructure Operations Manager

INTERNATIONAL INFRASTRUCTURE OPERATIONS MANAGER (STARLINK)

Starlink is one of the world’s largest ISPs through its expansive satellite constellation and ground infrastructure network. The Infrastructure Operations team is looking for a infrastructure Operations Manager who will be responsible for sourcing, negotiating and contracting with ISPs, datacenters, IXs, and other datacenter services in a region of the world. As our ground network grows to new countries and regions, you will be faced with challenges in supplier development, managing costs, speed to activation, service delivery, and service reliability. Individuals in this role are creative, fast problem solvers, and ready to take on challenges outside of their comfort zone. Your goal is to creatively manage suppliers and commercial agreements, reduce vendor timelines to deliver critical services to our points of presence (POPs), and work with engineering and multi-disciplinary teams to unlock low-latency, reliable internet services for customers around the world!

RESPONSIBILITIES:

• Find and establish the regional and global supplier partnerships needed to acquire, build, expand, and successfully operate Starlink’s ground infrastructure
• Cultivate the regional business, cultural, technical, and regulatory expertise needed to assess and ensure the health and reliability of our current and future ground infrastructure
• Develop best practices, tools, and benchmarks for managing service delivery and POP hardware lead times and costs in your region
• Work directly with cross-functional teams, including site/network/reliability engineering, legal, billing and payments, finance, shipping and logistics, policy, and design teams to unblock critical path blockers to getting infrastructure connected

BASIC QUALIFICATIONS:

• Bachelor’s degree and 5+ years of experience working in a supply chain, production, operations, or engineering function

PREFERRED SKILLS AND EXPERIENCE:

• Experience managing an international supplier base or working internationally
• Self-starting, able to identify areas for improvement with minimal direction
• Experience in managing projects from beginning to end, especially construction projects
• Ability to tackle complex and ambiguous problems and define operational processes
• Exceptional written and verbal communication skills
• Development experience in Python, C# or other object-oriented language
• Experience or interest in data analysis, data visualization, and/or financial analysis
• Demonstrates commitment to SpaceX’s goals of reusability, renewability, and sustainability

ADDITIONAL REQUREMENTS:

• Willingness to travel up to 30%
• Willingness to work long hours when needed to meet critical deadlines

COMPENSATION AND BENEFITS:             

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.