Senior Member Advocate @ Businessolver

Customer Experience & Support (1)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding retiree benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Gig:

Provides outstanding support to inbound callers regarding Retiree inquiries and requests.
Assists with enrollment related to Retiree programs
Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
Respond accurately and thoroughly to caller inquiries and document call details accordingly.
Ensure compliance in all areas of processing, completing all transactions timely and accurately.
Take accountability for the entire process from receipt of work to resolution.
The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
Work under general supervision following established procedures.
Role will initially require schedule of 9am - 6pm CT

What You Need to Make the Cut:

3+ years’ experience with retirement plans and retiree benefits is required and non-negotiable.
5+ years’ experience with retirement plans and retiree benefits is ideal.
Experience with benefit plan policies, procedures, and legal requirements related to retirees and beneficiaries.
Knowledge regarding the processes retired employees experience and the options they have with company benefits (for instance COBRA and Medicare).
Strong customer-centric mindset.
Comfort level with technology – we are a technology company!
Ability to diagnose and own technology issues.
Embracing new technology as it is integrated into the organization.
Strong people skills to find success in every opportunity.
Exceptional phone etiquette and communication skills.
Team player mentality, someone who strives for excellence.

This is a work-from-home role. We require the following:

A professional, organized, and quiet home workspace.
Internet speeds above 50 Mbps (Download) and 5 Mbps (Upload).

The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

#LI-DNI

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

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