Process Engineer

Job Description

We are looking to fill a position for Sr. process Engineer with at least 10 yrs. of relevant experience in Project Management Practices.

The key areas of focus and deliverables are:

Cradle-to-grave process artifacts for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management

Evaluation and gap analysis for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management effectiveness review and continuous improvement recommendations of the Off-boarding process available to supervisors in the Customer Service Portal

·Assess current in-scope processes and make additional recommendations for improvements related to efficiency

·Make heavy use of available materials in the above mentioned areas as fodder for process engineering activities

·Develop process maps

·Identify associated process goals, and metrics for measurement of each goal, to ensure that process performance can be measured and quantitatively managed

·Meet with any applicable stakeholders to capture data and information as necessary and with Chief Customer Officer approval

·Draft, or facilitate preparation of, process flows and instructional materials in coordination with Communications team

·Ensure process interface with dependent, or related, processes across the enterprise

·Apply industry process engineering best practices to legacy and new processes

Qualifications

Three or more years’ experience with Process Engineering techniques and models

·Expert knowledge in designing and implementing processes and process assets and/or frameworks

·Successful completed the Intermediate Concepts of CMMI course

·Active Project Management Professional (PMP)An understanding of IT Service Management framework

·10+ years’ experience with Project Management practices

·ITIL certification a plus

·Knowledge of large-scale process methodologies and frameworks in State government environments is a plus

Additional Information

Webcam interview is acceptable.