Cloud Site Reliability Engineer

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Role Overview 

We’re looking for a Cloud Site Reliability Engineer (SRE) to build, operate, and optimize the infrastructure that powers our products. You’ll be responsible for ensuring high reliability, performance, and scalability of our cloud-based systems. The ideal candidate is self-sufficient, detail-oriented, and execution-driven, with a strong background in software development, site reliability engineering (SRE), and infrastructure-as-code (IaC).

You’ll collaborate closely with product and engineering teams to improve system architecture, troubleshoot issues, and automate operational processes. This role is ideal for someone who thrives in a hard-working, fast-moving environment, enjoys solving complex technical challenges, and takes personal responsibility for ensuring security outcomes are achieved and aligned to business goals.

What You’ll Do

• Design, implement, and manage cloud infrastructure to ensure reliability, scalability, and security.

• Automate infrastructure and operations using Terraform, scripting, and configuration management tools.

• Develop strong relationships with engineering teams to define system reliability goals and best practices.

• Troubleshoot and resolve complex network and system issues using observability tools, stack traces, and system logs.

• Monitor and optimize system performance, implementing best practices for high availability and disaster recovery.

• Formalize and liaise with the Engineering team to guide them through a security design review process

• Ensure the security and stability of Linux-based production systems.

• Provide essential support in aligning our technology projects with compliance requirements, navigating the complexities of state and federal regulations, while fostering an environment of innovation. 

• Serve as a bridge between technical teams and non-technical stakeholders, translating security and compliance needs into actionable plans that support our broader business objectives.

• Participate in an on-call rotation with the team.

What Will Enable You

• 4+ years of experience in Linux system administration, managing large-scale production environments.

• Strong debugging skills, with experience in performance tuning, observability, and system-level troubleshooting.

• Hands-on experience with cloud platforms (AWS, Azure, or GCP).

• Expertise in Infrastructure-as-Code (IaC) using Terraform or similar tools.

• Proficiency in monitoring tools (e.g., Prometheus, Datadog) and health check implementation.

• Experience with containerization (Docker, Podman, Kubernetes).

• Scripting experience (Python, Bash, or equivalent) to automate infrastructure management.

• Knowledge of networking and security best practices for cloud environments.

Benefits and Work Environment

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.

• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.

• Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.