Facilities Team Member

FACILITIES TEAM MEMBER

POSITION DESCRIPTION

GENERAL PURPOSE

Facility Team Members will help lead the resort to the highest standards possible by working with the General Manager and Management Company to efficiently maintain all resort facilities, including, but not limited to: landscaping, all structures (interior and exterior), restrooms, laundry rooms, recreation rooms, pool care, and RV sites. Through these efforts, Facilities Team Members will help our resort to be recognized as one of the brightest, cleanest, friendliest, and most profitable RV resorts in our region.

SUPERVISION RECEIVED

Facilities Team Members will work with direct supervision of the General Manager and Facilities Manager, as applicable.

SUPERVISION EXERCISED

No supervision is exercised by Facilities Team Members.

DESIRED MINIMUM QUALIFICATIONS

• A knack for providing excellent customer service with every interaction.
• Physically able to lift up to 100 pounds, bend, squat, and reach.
• Experience in and knowledge of plumbing, electrical, landscaping, painting, pool care, etc.
• Comfort working with small tools and equipment.
• Ability to work independently and get it done.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service- Must be able to lead and interact with customer/guests and team members in a positive, pleasant, helpful and professional manner at all times. Outstanding customer service is a primary focus of Management Company.

Maintain Working Order- Ensure facilities and common areas are in working order, and repair as necessary and able, working with the General Manager, Facilities Manager, or other Facilities Team Members as needed.  

Maintain Cleanliness- Work with the Office Team Members to ensure that all guest areas, including restrooms and laundry facilities, maintain a high level of cleanliness.   

All Other Tasks as Assigned- given the nature of our industry, it’s not possible to list every duty that pertains to this position herein. All Team Members will be expected to complete other tasks as assigned by their Supervisor. See the Position Duties document for more specific task information pertaining to your position.   

PROFESSIONAL CONDUCT

Must exercise professional courtesy in all dealings with Public or Staff, including but not limited to:

Communication- Professional demeanor in all manners of communication on telephone, text, park radios, or communication devices, e-mail, and notices provided to Guests and Staff.

Dialogue- Courteous and respectful dialogue with staff in team meetings or individual discussion. Respectful and constructive dialogue with Public and Guests, the resort in the highest regard at all times.

Profanity- Refrain from the use of profanity, racial or sexual inferences, or disparaging comments in the presence of Staff or Public.

Support- Dutiful implementation of all assignments given by Superiors, with no dissenting opinions voiced to Staff or Public.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is frequently required to stand, walk, bend down, listen, verbally communicate, lift and carry objects up to one hundred pounds, reach above their heads, push equipment and sit for long periods of time.

CHAIN OF COMMAND

Facilities Team Members will report to the General Manager and Facilities Manager, if applicable.  

Housing: With our employee live-on program, employees will be paid for every hour they work and will receive a site rent discount based on the average number of hours per week that they work. Hours worked per week refers to the number of hours a single person works per week, up to a 100% discount at 40 hours/week worked.

PTO: Accrued paid time off

Benefits: You will be eligible to enroll in Horizon’s benefits package, effective on the first day of the month following 60 days of employment.

Discount: You will be eligible for a 20% store discount on regularly priced items, excluding alcohol, fuel, and tobacco. This discount is non-transferrable and ends with your employment.