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Senior Manager, Partner Success
Posted on 6/7/2022
Paradise Valley, AZ, USA • California, USA • Washington, DC...
Experience Level
Desired Skills
  • Preferred Bachelor's Degree in Business, Commerce, MIS or related field
  • 5+ years' experience in Account Management, Business Development and/or operations ideally in the management of strategic, global accounts working in dynamic, fast paced & results orientated organisations
  • Knowledge of online payment processing, credit card merchant accounts, and the needs of off and online commerce platforms
  • Ideal candidate will have an understanding of how payments strategically impact commerce platform's business model
  • Exceptional consultative and operational skills with a passion & hunger for PayPal and to succeed
  • Results oriented, self motivated & a “hands on” person with proven ability to meet objectives & targets
  • Think creatively, strategically and communicate effectively
  • Proven success record in business development and operational management
  • Excellent communication, interpersonal, organisational, negotiation and presentation skills required
  • Ability to work in a flexible environment and is open to change
  • Self-managing - although the role will see the person interacting with many levels and across several disciplines, it is important that this person be able to manage themselves and be proactive
  • Strong PC skills - especially PowerPoint and Excel
  • Demonstrates core PayPal. values (Innovation, Collaboration, Wellness, and Inclusion)
  • Support and execute the distribution of PayPal services through large, global Partners, who provide access to large networks of merchants
  • Develop and manage business development initiatives within Partners business to secure greater transaction volume, expansion of new product lines and overall growth from the Partner relationship
  • Support project management of strategic expansion initiatives from signed to launch and beyond to ensure the realisation of the business case forecasts - this is likely to include partner marketing programs and adoption plans
  • Build relationships Partners' senior management to drive trust, confidence, loyalty, awareness and mutual benefit
  • Be seen as a payments and technology subject matter expert that the partners rely on for product, payment and industry trends and online best practice
  • Understands Partners' business: how they monetize, their growth strategy, their strategic initiatives and optimally position PayPal as the partner of choice that can support their business objectives
  • Drive usage and habituation of PayPal, Venmo, and all other direct credit card solutions as preferred payment options with the Partners
  • Understand Partners' product pain points and wish list; understands priorities and urgency; communicates this knowledge to PayPal Product to define ongoing development of PayPal Platform
  • Provide product guidance and recommendations to new Partners to assist with their product strategy and position PayPal technology and solutions as path to growth to deepen our relationship and position with Partner
  • Facilitates meetings with PayPal functional groups (Product, Engineering, Risk, Ops, Compliance, etc) to execute and deliver to business plan
  • Facilitates meetings with PayPal senior management and functional groups when appropriate
  • Works with Marketing on partner activation and engagement programs and development of collateral to drive business outcomes
  • Support project management of strategic expansion initiatives to launch and beyond to ensure the realization of the business cases forecasts - this is likely to include partner marketing programs and adoption plans
  • Understands Partners' business: how they monetize, their growth strategy, their strategic initiatives and optimally position PayPal as the partner of choice that can support their business objectives
  • Ensure reports and KPIs are accurately tracked and delivered consistently and on-time to the Partner
  • Coordinate with Partner to successfully onboard new merchants
  • Manage day-to-day operational queries from the Partner, including account administration and configuration changes

10,001+ employees

Platform for online money transfers
Company mission
PayPal is committed to our mission to democratize financial services for people all over the world. The company operates a global payments platform to help create a worldwide network of good.
  • A Stanford Navigator helps employees research providers and health conditions, and make informed decisions about health care
  • Advance Medical is available for all employees who are looking for a world-class specialist to provide an expert medical opinion for treatment plans
  • Stock Purchase Plans
  • Retirement Savings and Pension Plans
  • Stock Awards
  • Life Insurance and Disability Benefits
  • Paid Time Off
  • Four Weeks Paid Sabbatical for every Five Years of Service
  • Educational and Professional Development benefits
  • Matching Gifts & Volunteerism Opportunities
  • Matching Gifts
  • Skills-Based Volunteering
  • Green Teams
  • GIVE Teams
Company Values
  • Inclusion - Respect and value uniqueness and diversity of thought. We’re talking everyone, everywhere, at all times, regardless of background, level or circumstance. Ideas are richer and execution is stronger when everyone feels included.
  • Innovation - Create amazing experiences for our customers – whether merchant, consumer or the PayPal community. Think differently, look end-to-end and practice empathy by putting yourself in our customers’ shoes.
  • Collaboration - Work as a team, drive ownership and accountability, make decisions and get results. Foster trust, have integrity, champion each other and have each others’ backs. Eradicate silos and win as a team.
  • Wellness - Care for and actively support each other’s well-being. Create a super energizing workplace that brings out the best in our employees by nourishing our mental, physical and emotional balance.