Mission Specialist

Job Description

We are currently hiring for a Mission Specialist to join our LandC5ISR team in Ottawa. As a Mission Specialist, you will leverage your military operational expertise to drive customer relations, provide mentorship and system support in both classroom and field environments.  You will act as the Subject Matter Expert, collaborating with System Integration Teams to troubleshoot and resolve technical issues for the Land Command Support System (LCSS). You will provide actionable insights through detailed field reports and user feedback, helping to refine procedures, and system enhancements for optimal mission readiness. 

Your day to day will include:

• Leverage your military operational expertise in customer relations 
• Collaborate closely with System Integration Teams, serving as the Subject Matter Expert to escalate and resolve complex technical issues, ensuring ideal system performance.
• Provide mentorship and guidance to users, both in the classroom and in the field, ensuring their proficiency with our systems.
• Assist in troubleshooting and resolving installation and maintenance issues, offering hands-on support to enhance system reliability.
• Report, diagnose, and develop workarounds for system-related problems, covering all aspects of functionality, hardware, software, firmware, operating manuals, training, and usage.
• Provide detailed written reports identifying observations from the field, including baseline delivery, equipment performance, procedures, and training effectiveness.
• Gather ongoing feedback from the field force, providing valuable insights to enhance system usage and recommending changes to training and standard operating procedures as needed.
• Assist in field upgrades, installation, re-installation, and modifications, ensuring seamless integration and functionality

Qualifications

• Minimum Seven (7) years of military experience is required. 
• Excellent customer service and communication skills. 
• Establish and maintain positive relationships with clients, ensuring their satisfaction with our products and services.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team environment.
• Technical proficiency in troubleshooting LCSS products and systems
• Flexibility to travel to customer sites as required.
• A college diploma as an Electronic Technician, Computer Science, or other equivalent science diploma/degree would be an asset. 

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.