Brand Ambassador

Location: Del Amo Fashion Center, Torrance, CA
Duration: 3‑Month Contract

Job description

For 90 days you’ll run a design‑driven pop‑up that blends premium home‑furnishing inspiration with on‑the‑spot HELOC education. Think Restoration Hardware service meets fintech innovation. You’ll greet shoppers, discuss room makeovers, demo styled vignettes, and—after training—guide them through a 60‑second credit pre‑qual on an iPad. KPIs: delighted guests, qualified credit apps, and actionable insights to improve the activation.

Responsibilities

• Run the pop‑up end‑to‑end: schedule staff, open/close, keep displays flawless.

• Engage every shopper: start genuine conversations so visitors feel welcomed and heard.

• Provide design guidance: offer non‑commissioned solutions that match each customer’s style and budget.

• Educate on Aven financing: explain our HELOC‑backed card in plain English and capture leads in the CRM.

• Report & optimize: track daily KPIs, deliver weekly summaries, and recommend improvements.

• Uphold brand standards: polished communication, professional appearance, and impeccable floor presentation.

Qualification

• 1+ years in premium retail, design showroom, or MLO-related sales (e.g., Restoration Hardware, West Elm, boutique studios, or home financing roles).

• Familiarity with home equity and financing conversations — Comfortable talking to homeowners about budgets and basic ROI math.

• Quick with tech — Confident using POS systems, iPads, CRM tools, and digital financing platforms.

• Organized and detail-driven, able to handle multiple tasks in a dynamic retail setting.

• Strong interpersonal and communication skills — Energetic, customer-focused, and confident explaining both design and financial concepts.

• Availability for mall hours, including weekends and holidays; able to stand for up to 8-hour shifts.

• Bonus: NMLS-licensed or pursuing licensure, background in mortgage lending, interior design training, or bilingual abilities.

Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.