Regional Manager

Company Overview

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

The Regional Manager, Canada & UK is Toronto-based, with travel to store locations. They support the successful financial growth of the company by ensuring customer service, visual, and operational standards exceed expectations through the development of talent.  They embody our values and represent the brand in their behaviors.

Responsibilities 

• Responsible for achieving Region’s sales, profitability and KPI targets
• Lead a team of 3 District Managers who oversee 26 stores across Canada & UK 
• Work closely with District Managers to foster an environment in stores where all selling and service standards are consistently trained and executed 
• Perform store KPI analysis, assess the results, adjust and communicate strategies accordingly
• Create and communicate clear action plans that optimize results focused on selling culture, operational excellence and flawless execution
• Effectively manage payroll and other controllable expenses to align with profitability targets
• Partner closely with Supervisor to share field feedback that supports growing profitable sales, building future initiatives and strategies.
• Must have an innovative and entrepreneurial mindset and utilize all tools available in order to develop creative strategies to drive topline results
• Attract top talent, build a high performing team and drive retention through promoting collaboration, providing a positive and rewarding atmosphere and maximizing the success of the team
• Coach and mentor team to achieve optimal results including succession planning for current and future positions
• Partner closely with the Human Resources Team on performance management, recruitment and people related matters, including company policies & training guidelines
• Partner with the Visual Merchandising Team on store set-up, updates, maintenance, and improvements in order to drive brand integrity and business growth
• Partner with Store Operations to ensure stores have the necessary tools to be operationally successful and are properly maintained
• Identify a talent pipeline by networking and building relationships within internal and external team
• Lead with professionalism and behaviors guided by the Company Values

Experience, Skills & Knowledge 

• 2+ years leading District Managers in an apparel business. 
• Bachelors degree preferred. 
• Excellent interpersonal skills supporting a team environment and partnering with cross-functional teams
• Strong English communication - verbal and written 
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• Schedule flexibility to include evening and weekends where needed
• Ability to travel, conduct on-site store visits and attend meetings as required