Full-Time

Specialist Technical Support

Confirmed live in the last 24 hours

Nokia

Nokia

10,001+ employees

Provides mobile, fixed, and cloud network solutions

No salary listed

Junior, Mid

India

Category
IT Support
IT & Security
Connection
Connection
Connection
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Requirements
  • Provide Tier 2/3 technical support for packet core network solutions
  • Diagnose and resolve network faults, performance issues, and service disruptions
  • Manage escalations from customers, partners, and internal teams
  • Work closely with engineering teams to resolve complex issues
  • Monitor packet core network performance and proactively address potential issues
  • Perform routine maintenance, software upgrades, and patch deployments
  • Serve as a primary technical point of contact for customer support requests
  • Communicate effectively with customers, providing clear guidance and updates
  • Maintain detailed records of issues, resolutions, and troubleshooting steps
Responsibilities
  • Provide Tier 2/3 technical support for packet core network solutions
  • Diagnose and resolve network faults, performance issues, and service disruptions
  • Manage escalations from customers, partners, and internal teams
  • Work closely with engineering teams to resolve complex issues
  • Monitor packet core network performance and proactively address potential issues
  • Perform routine maintenance, software upgrades, and patch deployments
  • Serve as a primary technical point of contact for customer support requests
  • Communicate effectively with customers, providing clear guidance and updates
  • Maintain detailed records of issues, resolutions, and troubleshooting steps

Nokia provides technology solutions for mobile, fixed, and cloud networks, catering to communication service providers, enterprises, and consumers. Their products include advanced network infrastructure and software that support the deployment and management of 5G networks, Industry 4.0 applications, and the metaverse. Nokia's offerings allow clients to enhance productivity and sustainability in their operations. Unlike many competitors, Nokia also generates revenue through licensing its patents and intellectual property, which adds a unique revenue stream. The company's goal is to drive innovation in network technology while promoting inclusivity and sustainability across various sectors.

Company Size

10,001+

Company Stage

IPO

Headquarters

Espoo, Finland

Founded

1865

Simplify Jobs

Simplify's Take

What believers are saying

  • Nokia's AI Factory collaboration opens new revenue streams in AI and cloud services.
  • Quantum-safe networks attract clients focused on data security.
  • San Jose expansion boosts production capabilities for network equipment demand.

What critics are saying

  • 5G competition from Huawei and Ericsson threatens Nokia's market share.
  • Supply chain issues may delay new smartphone model rollouts.
  • Geopolitical tensions could disrupt Nokia's global operations and partnerships.

What makes Nokia unique

  • Nokia leads in integrating AI with cloud infrastructure for data centers.
  • Nokia is pioneering quantum-safe networks, enhancing cybersecurity solutions.
  • Nokia's 1.2T optical tech offers high-capacity, energy-efficient network solutions.

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Benefits

Hybrid Work Options

Professional Development Budget

Company News

Hosting Journalist
May 2nd, 2025
EXA Picks Nokia to Boost Data Center Links with 1.2T Optical Tech

EXA Infrastructure selects Nokia's 1.2T optical tech to upgrade global network, enhancing data center connectivity and reducing power usage.

Inven Global
May 1st, 2025
Red Bull, Sony and Nokia sponsor Apex Legends Global Series Open in New Orleans

Red Bull, Sony and Nokia sponsor Apex Legends Global Series Open in New Orleans.

What Mobile 24
Apr 30th, 2025
Nokia Safari Pro 2025: Price, Specs & Release Date!

Nokia is going to release a new Upcoming smartphone.

Quantum Innovation Summit
Apr 24th, 2025
E& and Nokia Reveal Quantum-Safe Network Deployment at Quantum Innovation Summit 2025

E& and Nokia reveal quantum-safe network deployment at Quantum Innovation Summit 2025.

PSNC
Apr 24th, 2025
PSNC is a part of Nomios and Nokia's Connecting Europe Tour

"The Connecting Europe Tour" is a video-blog project presented by Nomios and Nokia.