Sommelier – Pierre's

Do you see yourself as a Sommelier at our Fine Dining outlet Pierre's (By Pierre Gagnaire) in InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.        

A little taste of your day-to-day:

• Complete all tasks within allocated timeframes while minimising breakages. 
• Manage orders for aperitifs, wines, digestifs, and hot and cold drinks. Provide informed recommendations and promote drink sales.
• Create and oversee the wine list, including appellations and vintages, and ensure it is up to date and well-presented. 
• Strictly adhere to health and safety regulations, fire prevention protocols, and internal regulations.
• Follow guidelines for the use and cleaning of equipment to prevent damage and ensure safety.
• Set up tables, glassware, and stands. Maintain cleanliness and stock levels in the day’s cellar. Ensure regular cleaning of the glassware table. 
• Coordinate beverage service with food. Identify and create additional sales opportunities through attentive listening and tailored recommendations. 
• Maintain high customer experience and satisfaction levels, ensuring quality standards are met.
• Adopt a proactive sales approach to maximise revenue. Propose innovative solutions for loss management and income optimisation. 
• Ensure accurate and transparent communication of information to customers. Follow cancellation and offering procedures, maintaining traceable and justifiable records as required by management.
• Ensure accuracy and traceability in cash transactions. Assist the Manager with pricing decisions.
• Manage wine orders and oversee beverage costs for the service.
• Follow schedules set by management and remain available for duties as required, including day, evening, and night shifts.
• Demonstrate a consistently friendly and professional demeanour when interacting with colleagues and delivering service.
• Stay informed of new techniques that may enhance working conditions and service efficiency.
• Carry out any additional duties relevant to the role, as assigned by management on a regular or ad hoc basis.
• Uphold the restaurant’s brand image through professional communication, conduct, and presentation.
• Continuously update knowledge on all service-related matters.

What we need from you:

• Certification as a Sommelier or WSET (Wine & Spirit Education Trust) qualification is highly desirable.
• In-depth knowledge of French and international wines, with an ability to pair wines expertly with French cuisine.
• Exceptional communication skills, with the ability to engage and educate guests warmly and professionally.
• A collaborative, team-oriented approach, with flexibility to support various restaurant functions.
• Strong organisational skills to manage inventory and track wine sales.
• Ability to maintain composure and make thoughtful recommendations under pressure.
• Warm, professional. and inviting personality.
• Willingness to learn open-mindedly.
• Passion of food and curiosity for something new.
• Basic organisation skills in restaurant operation.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.