Trek Travel Logistics Coordinator

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We’re hiring a Logistics Coordinator based in Madison, WI to support our North American operations and bike sales program. 

This role is a hands-on position supporting bike fleet operations, equipment logistics, and bike sales. You’ll collaborate cross-functionally with Logistics, Marketing, and Customer Service teams to ensure smooth operations and an outstanding guest experience. 

The right candidate is organized, detail-oriented and able to thrive in a fast-paced environment. They will also possess a thorough understanding of bike mechanics, strong customer service skills, and a passion for hospitality. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large. 

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO: 

Bike Sales & Customer Support 

• Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution 
• Partner with Marketing on promotions and customer outreach 
• Track and report sales performance against goals 

Logistics & Inventory

• Coordinate daily operations with NA Logistics Manager 
• Receive, inventory, and track equipment in inventory management systems 
• Support day-to-day warehouse organization and uphold the standards for stocking 

Bike Fleet & Equipment 

• Maintain bike fleet and provide remote mechanical support for field issues to ensure bikes are awesome for our guests 
• Assist with loading/unloading bikes and equipment 
• Box and ship bikes and equipment 

Vehicles & Facilities

• Maintain company vehicles and racking systems 
• Conduct annual inspections and support outfitting of vans/trailers 

Reporting & Projects

• Support tracking and reporting (Excel, Power BI, NetSuite) 
• Contribute to continuous improvement initiatives 
• Other projects as assigned 

YOU HAVE: 

Required

• 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM) 
• Strong customer service and communication skills (verbal and written) – English required 
• High attention to detail and ability to manage multiple priorities 
• Valid driver’s license, Passport to travel through the US and/or Europe 
• The ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment 
• Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support 
• You believe in the importance of hospitality and customer service, and recognizing customers are all around.  
• You demonstrate a positive, solution-oriented mindset and always ask “How can I help?”    
• You exude fun and flexibility while contributing to the overall success of the Logistics Team.
• Takes initiative to continuously improve processes and is solution oriented. 

• Experience managing bike fleets or rental programs 
• Experience with inventory or ERP systems (NetSuite, etc.) 
• Spanish language skills 

TREK TRAVEL OFFERS:

• A fast paced, casual, fun and flexible company culture where initiative and pro-activity are highly valued  
• Competitive healthcare, dental and vision
• Flexible Spending Accounts (FSA)  
• 6 weeks paid parental leave 
• Short Term /Long Term Disability and Life Insurance  
• Competitive Paid Time Off package
• Paid Holidays  
• 401(k) with company match  
• Employee discounts and industry discounts  

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and ‘give it all we got’, all the time, no exceptions. This is a full-time position based in our warehouse in Madison, Wisconsin, and reports to the North American Logistics Operations Manager. Interest in the active travel industry is beneficial, but not necessary.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!