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Full-Time

Community Program Manager

Updated on 7/9/2024

AuditBoard

AuditBoard

501-1,000 employees

Provides integrated risk management platform

Fintech

Mid, Senior

Remote in USA

Category
Social Media Analytics
Social Media Strategy
Social Media
Required Skills
Communications
Requirements
  • 3+ years of proven experience in project/program management in a SaaS organization
  • 2+ years minimum in a community or related role in a B2B environment
  • Strong project management skills
  • Deep understanding of community dynamics in a SaaS B2B environment
  • Experience in working with diverse stakeholder groups
  • Proficient analytical, problem-solving, and decision-making skills
  • Excellent written and verbal communication skills
  • Solid customer focus
  • Experience in a customer or client-facing role in SaaS
Responsibilities
  • Lead the implementation of processes and technology solutions to serve the AuditBoard user community
  • Execute a variety of community initiatives to facilitate discovery, engagement, and advocacy
  • Develop initiative goals and measure impact in alignment with the broader organizational goals
  • Collaborate with internal and external stakeholders to ensure alignment, coordination, and integration of community initiatives
  • Communicate with stakeholders on program status and implementation timelines
  • Manage day-to-day operations for community-related spaces and initiatives
  • Maintain and iterate on key community, customer engagement, and customer experience metrics
  • Analyze user data, feedback, and behavior to gain actionable insights and inform decision-making processes

AuditBoard offers a modern, connected risk management platform that integrates audit, risk, ESG, and compliance, empowering strategic decision-making and strengthening business resilience. The platform engages front lines, surfaces relevant risks, and drives better strategic decision-making for audit, risk, and compliance professionals.

Company Stage

Acquired

Total Funding

$3.1B

Headquarters

Cerritos, California

Founded

2014

Growth & Insights
Headcount

6 month growth

7%

1 year growth

13%

2 year growth

54%